Teller Chevy Chase Branch

Wells Fargo•Washington, DC

4d•$24 - $31•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. In this front-line, customer-focused role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately completes transactions, and provides a welcoming and reliable experience. As a primary point of contact, the Teller represents the branch through attentive service, accuracy, and care. The Teller develops foundational banking skills by learning about customers’ needs and introducing helpful products, services, and digital tools. The role involves identifying ways to support customers and connecting them with the appropriate banker for detailed product conversations. The Teller works closely with branch teammates to support daily operations and deliver a consistent customer experience. Wells Fargo provides training, coaching, and a team-based culture, and describes this role as an opportunity for exposure to retail banking and longer-term career growth. The position is based at one of the listed branch locations in Bethesda, Maryland, or Washington, DC. The work schedule will include Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Customer-facing experience, strong attention to detail, and ability to accurately process transactions across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills and ability to work effectively with branch teammates.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process transactions and engage customers with care to deliver a positive and reliable branch experience.
Process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships, listen actively to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Clarify customer needs and provide clear, simple solutions or next steps using strong communication and active listening.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate complex issues to support timely resolution.