Asset Protection & Safety Associate I/II

Carvana•Bessemer, AL

About The Position

The Asset Protection & Safety Associate supports Carvana’s Safe & Secure team by protecting associates, customers, and vehicles at a Carvana location. This is a boots-on-the-ground, hourly role involving gate operations, vehicle and site monitoring, safety audits, emergency response, and coordination with Inspection Center and Logistics teams. The associate helps keep the site safe and operational in all weather conditions, identifies hazards, maintains accurate vehicle tracking, and provides detailed information to Safe & Secure leadership. The role reports to a Safe & Secure Functional Lead or Manager. The schedule is 2:00 p.m.–10:30 p.m. Saturday through Wednesday, with Thursday and Friday off. Open availability is highly preferred. The facility operates 24/7 and gates must be manned at all times.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
Sound decision-making in a complex, fast-moving environment.
Ability to build strong working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict in a positive, productive way.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Ability to lift up to 60 pounds independently and carry up to 60 pounds for up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in conditions that may be cold, hot, noisy, wet, or include fumes or odors from vehicle maintenance.
Excellent visual acuity and manual dexterity.
Ability to use required safety equipment, including items such as a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Frequent driving and computer data entry are required.
Must adhere to regular and predictable attendance.
Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention and/or response plans.
Open availability is highly preferred.

Responsibilities

Provide service-first interactions and represent Carvana at the gate for associates, vendors, and visitors.
Communicate clearly and calmly, actively listen, and build working relationships with people on site.
Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
De-escalate conflicts and work effectively with partners.
Operate gate procedures using the Safe & Secure App (SAS App) and RFID technology, enforcing ingress and egress procedures.
Manage and document vehicle movement through Inspection Center entrance and exit gates.
Earn and maintain first aid, CPR, and AED training and certification, and respond when needed.
Know and follow emergency protocols.
Maintain site operations in varying weather, including snow removal and heat-safety protocols.
Identify environmental hazards, conduct safety audits, and reinforce safety practices.
Scan vehicles using mobile rover technology and manual handheld scanners to support accurate vehicle accounting and operational flow.
Walk to restricted or difficult-to-access areas of the lot.
Research vehicle locations and provide accurate, detailed reports to leadership.
Meet key performance measures related to unit loss rate, Safe & Secure App execution, inventory control and tracking accuracy, and safety incident performance.
Maintain regular and predictable attendance.