Asset Protection & Safety Associate I/II

Carvana•Ocala, FL

4d•Onsite

About The Position

The Asset Protection & Safety Associate works on Carvana’s Safe & Secure team to protect associates, customers, and vehicles at a Carvana location. This is a hands-on, on-site role that combines gate operations, vehicle and inventory control, site safety, emergency response, and customer service. The associate monitors cameras and intrusion alerts, manages site access and vehicle movement, conducts vehicle scans and safety audits, addresses hazards, and supports site operations in changing weather conditions. The role involves extensive walking across the lot and regular communication with associates, vendors, visitors, operational teams, and Safe & Secure leadership. It is an hourly position reporting to a Safe & Secure Functional Lead or Manager. The listed schedule is Monday and Tuesday from 5:00 p.m. to 1:30 a.m., and Friday, Saturday, and Sunday from 7:30 p.m. to 4:00 a.m.; open availability is highly preferred. The pay rate is $17 per hour. Carvana identifies the position as full-time and safety-sensitive. The facility operates 24/7, and gates must be manned at all times.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
Sound decision-making in a complex, fast-moving environment.
Ability to build working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict positively and productively.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and some lifting from other levels.
Ability to carry and transport up to 60 pounds for up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to work in conditions that may be cold, hot, noisy, or wet, and may include vehicle-maintenance fumes or odors.
Excellent visual acuity and manual dexterity.
Ability to drive frequently and perform computer data entry.
Must adhere to regular and predictable attendance.
Must pass a complete background check.
This position is not eligible for visa sponsorship.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention or response plans.

Responsibilities

Provide service-first interactions and represent Carvana to associates, vendors, and visitors at the gate.
Communicate clearly and calmly, listen actively, and build productive relationships with people on site.
Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
Operate the gate using the Safe & Secure App and RFID technology, enforcing ingress and egress procedures.
Manage and document vehicle movement through Inspection Center entrance and exit gates.
Obtain first aid, CPR, and AED training and certification, and provide assistance when needed.
Learn and follow emergency protocols and respond decisively to incidents.
Support site operations in varying weather, including winter snow removal and summer heat-safety protocols.
Identify environmental hazards, conduct safety audits, and reinforce safe work practices.
Scan vehicles using mobile rover technology and handheld scanners to support accurate inventory tracking.
Walk the lot, including restricted or hard-to-access areas, to perform site duties.
Research vehicle locations and provide detailed reports to leadership.
De-escalate conflict and work with operational partners, including Inspection Center and Logistics teams.
Maintain regular and predictable attendance.
Adhere to site safety requirements and use required protective equipment.