Asset Protection & Safety Associate I/II

Carvana•Framingham, MA

About The Position

As a Safe and Secure Associate, you will be an integral part of the Safe and Secure Team, executing programs and processes at a Carvana facility to protect associates, customers, and assets. At facility gates, you will represent Carvana to associates, vendors, and visitors, ensure proper entry and exit procedures are followed, understand emergency procedures, and support Inventory Control procedures. The role includes managing and documenting vehicle movement, conducting facility patrols, supporting badge creation and CCTV review requests, and promoting incident readiness. You will use the Safe and Secure Application and RFID technology and provide a service-first approach. The position is full-time and hourly, pays $21 per hour, and has a listed schedule of 6 PM–2:30 AM Monday, Thursday, Friday, and Saturday, and 4 PM–12:30 AM Sunday. Open availability is highly preferred. The facility operates 24/7, and gates must be staffed at all times.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
Proven strong decision-making in a complex environment.
Ability to relate well to others and establish strong working relationships.
Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
Ability to handle conflict situations positively.
Must be able to read, write, speak, and understand English.
Must be at least 18 years of age.
Must be able to lift up to 60 pounds independently and carry and transport up to 60 pounds up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Excellent visual acuity and manual dexterity.
Ability to use safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Frequent driving and computer data entry are required.
Must adhere to regular and predictable attendance.
Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.

Nice To Haves

Knowledge of CCTV, RFID, card access, and other Safe and Secure technology.
Previous experience supporting an OSHA program or Safety Team.
Experience supporting crisis prevention and/or response plans.
Open availability is highly preferred.

Responsibilities

Manage and properly document the movement of cars through Inspection Center entrance and exit gates.
Represent Carvana to associates, vendors, and site visitors.
Communicate effectively with the team, partners, and customers, including active listening and effective dialogue.
Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings, documenting security or safety concerns.
Train and become certified in first aid, CPR, and AED.
Partner with the Safe and Secure Team Lead and Manager to address requests such as badge creation and CCTV review.
Promote incident readiness, understand the Incident Response Protocol, and take appropriate action when needed.
De-escalate situations and collaborate with partners and team members.
Execute facility Safe and Secure Principles for allowing access to and exit from the facility and lot.
Use the Safe and Secure Application and RFID technology.
Provide a service-first approach and exemplify Carvana values.
Adhere to regular and predictable attendance.
Meet key performance measures related to unit loss, Safe and Secure App execution, inventory control and tracking, safety incidents, and JIRA ticket service levels.