(USA) Asset Protection Operations Coach

Walmart • Cave Creek, AZ

2d • Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate and competitive pricing, appropriate inventory levels, clean and organized displays, and security for fragile and high-shrink merchandise. The role leads and develops associates through training, coaching, feedback, clear expectations, and support for company initiatives and change. It models exceptional customer service and helps resolve customer concerns while implementing improvement plans to enhance the customer experience.

The position helps control unexplained merchandise loss and improve profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, identifying deficiency trends, and guiding managers and associates in correcting inventory-control issues. It also detects, deters, investigates, and resolves suspected policy violations, fraud, and other illegal activity, including gathering evidence, taking statements, preparing case reports, and providing courtroom testimony when needed.

The role oversees facility safety and risk controls, supervises safety team members, reviews accident trends, and develops and delivers accident-prevention training. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable requirements such as cold chain and hazardous materials. It also oversees timely processing of claims and merchandise deliveries, directs resolution of claims and receiving issues, and maintains required documentation and reporting.

The coach coordinates job-related activities and assignments, builds relationships with stakeholders, supports business plans and initiatives, measures progress, and identifies improvement opportunities. The role is expected to uphold company policies, ethics, and values; foster an inclusive and supportive workplace; develop talent; serve customers and members; use data to inform decisions; and promote continuous learning and improvement.

The position is based at the Walmart facility at 34399 N Cave Creek Rd, Cave Creek, Arizona. The annual salary range is $65,000 to $100,000, with potential annual or quarterly performance bonuses and possible additional compensation based on location or facility complexity.

Requirements

• Completion of two years of college, or one year of supervisory experience in a multi-department environment, or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment, or two years of experience in asset protection or a related area.
• Successfully complete applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
• If applicable, obtain a current state-issued Certificate of Eligibility.
• If applicable, successfully complete a criminal background check and/or firearms-authorized training.
• Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor's degree in Business or Criminal Justice.

Responsibilities

• Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, clean and organized displays, stocking and rotation, and security for fragile and high-shrink merchandise.
• Lead, train, coach, and develop associates; set clear expectations, provide feedback and recognition, and support staffing and talent development.
• Model customer service standards, support customer-service initiatives, resolve customer needs and complaints, and implement plans to improve the customer experience.
• Control unexplained merchandise loss and improve profitability by reviewing inventory reports, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and implementing inventory-control corrections.
• Train managers and associates on operational controls and processes across multiple stores.
• Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, prepare case reports, and provide courtroom testimony as needed.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates on accident prevention, and implement workplace-safety improvements.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including relevant compliance requirements.
• Oversee claims and receiving operations, ensure timely processing of claims and merchandise deliveries, direct resolution of issues, and maintain required documentation and reporting.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure results, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support company values, ethics, and the Open Door Policy.
• Build an inclusive, high-performing workplace; collaborate effectively, develop talent, recognize contributions, and encourage continuous learning and improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including potential annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree