(USA) Asset Protection Operations Coach

Walmart•Dixon, CA

1d•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, inventory management, store cleanliness, and protection of fragile and high-shrink merchandise. The role leads and develops teams, delivers customer service, supports store operations and company initiatives, and supervises hourly associates through hiring, training, mentoring, recognition, and clear expectations. The position controls unexplained merchandise loss and improves profitability by reviewing inventory variances, auditing results, monitoring deficiencies, conducting operational and pre-inventory reviews, and implementing corrective controls across multiple stores. It also investigates alleged fraud, policy violations, and other illegal activities, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and develops and delivers accident-prevention training. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance guidelines such as cold chain and hazardous materials. It also oversees the timely processing and documentation of claims and merchandise deliveries. The position coordinates job-related activities and assignments, builds stakeholder relationships, supports business plans, measures progress, identifies improvement opportunities, and promotes continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is based at the Dixon, Illinois location. Walmart describes its workplace as drug-free and maintains a no-tolerance policy regarding illegal drugs and alcohol on the job.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete any applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
If applicable, acquire a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking and rotation, product displays, and securing fragile and high-shrink merchandise.
Lead and develop teams by teaching, training, listening to associates, touring stores and providing feedback, communicating business objectives, and supporting company change efforts.
Model and demonstrate customer service standards, support customer service initiatives, resolve customer needs and complaints, and develop action plans to correct deficiencies and improve customer experience.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and recruiting and developing qualified associates.
Control unexplained merchandise loss and improve profitability by communicating performance goals, building accountability for policies and procedures, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify inventory-control corrections, influence their implementation, and train teams across multiple stores on operational controls and processes.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and criminal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Partner with other investigative entities as part of collaborative investigations.
Monitor safety and risk controls, supervise safety team members, identify accident trends, develop prevention solutions, train associates, communicate accident-minimization plans, and oversee safety reviews.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Manage claims and receiving operations, ensure policies and procedures are followed, oversee timely processing of claims and deliveries, provide direction on issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and Open Door Policy.
Build inclusive, high-performing teams; collaborate and communicate effectively; attract, retain, empower, and develop talent; and recognize others’ contributions.
Model integrity, accountability, humility, honesty, fairness, and transparency, and support Walmart’s goal of becoming a regenerative company.
Deliver results while putting customers and members first; make data-informed decisions and balance short- and long-term priorities.
Encourage learning, calculated risk-taking, resilience, continuous improvement, and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Walmart-paid Live Better U education programs for eligible full-time and part-time associates, including tuition, books, and fees.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Regional Pay Zone and Complex Structure additional compensation for certain positions.
Applicable state pay differential.