(USA) Asset Protection Operations Coach

Walmart • Phoenix, AZ

6d • $65,000 - $100,000 • Onsite

About The Position

This role drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and active listening, as well as communicating and collaborating with associates on various store operations and initiatives. The position also focuses on providing exceptional customer service, supervising and developing hourly associates, and controlling merchandise loss to improve profitability. Additionally, it involves investigating policy violations and criminal activities, monitoring safety and risk controls, and managing claims and receiving operations. The role requires ensuring compliance with company policies and procedures, upholding company values, and fostering a culture of belonging and continuous improvement.

Requirements

• Completion of 2 years of college.
• Option 2: 1 year’s experience as a supervisor in a multi-department environment.
• Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• Option 4: 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
• If applicable, acquisition of a current, state-issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience
• Bachelors: Business
• Bachelors: Criminal Justice

Responsibilities

• Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing high-shrink merchandise).
• Leads and develops teams by teaching, training, listening, touring stores, providing feedback, and communicating business objectives.
• Models and demonstrates exceptional customer service standards, manages customer service initiatives, and resolves customer issues.
• Provides supervision and development opportunities for hourly associates (hiring, training, mentoring, assigning duties, setting expectations, recognition).
• Controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals and objectives.
• Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances.
• Conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends.
• Identifies improvement opportunities and works with managers and associates to implement corrections to inventory controls.
• Trains managers and associates on operational controls and processes in multiple stores.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities.
• Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides testimony.
• Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, and providing accident prevention training.
• Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
• Manages claims and receiving operations, ensuring proper policies and procedures are followed for claims and merchandise deliveries.
• Coordinates and completes job-related activities and assignments by developing relationships, supporting initiatives, identifying goals, building accountability, and demonstrating adaptability.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
• Performance-based bonus awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree