(USA) Asset Protection Operations Coach

Walmart•Waynesboro, MS

7d•$65,000 - $100,000•Onsite

About The Position

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and providing exceptional customer service. The role involves overseeing stocking, merchandise displays, and securing high-shrink merchandise. It also focuses on supervising and developing associates through hiring, training, and mentoring. A key responsibility is controlling unexplained merchandise loss and improving profitability by identifying and addressing performance goals and objectives. The role also involves investigating violations of company policies and criminal activities, monitoring safety and risk controls, and managing facility-level training for asset protection, safety, claims, and receiving procedures. The position requires managing claims and receiving operations, ensuring proper policies and procedures are followed, and coordinating job-related activities and assignments. It emphasizes compliance with company policies and procedures, upholding company values, and fostering a culture of belonging and continuous improvement. The role also involves acting with integrity, serving customers and members by delivering results and making data-driven decisions, and striving for excellence through continuous learning and embracing new technologies.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing high-shrink merchandise).
Leads and develops teams by teaching, training, listening, touring stores, providing feedback, communicating, and collaborating on operations, initiatives, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance for business solutions.
Communicates business objectives to teams effectively.
Models and demonstrates exceptional customer service standards, managing customer service initiatives and ensuring customer needs are met.
Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and recruiting qualified staff.
Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals.
Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews variances.
Conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends.
Identifies improvement opportunities and works with managers and associates to correct inventory controls.
Influences the implementation and execution of control corrections.
Trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities.
Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides testimony.
Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, and implementing solutions.
Observes workplace practices and provides training on accident prevention techniques.
Communicates plans to minimize accidents and oversees safety reviews.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Reviews the application of policies, procedures, and compliance guidelines.
Identifies gaps in expectations versus training and determines training needs.
Develops and delivers training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed.
Ensures timely processing of claims for damaged, defective, returned, or liquidated items, and merchandise deliveries.
Provides direction for claims or receiving issues and maintains necessary documentation and reporting.
Coordinates and completes job-related activities and assignments by developing relationships, supporting plans, identifying goals, building accountability, and measuring progress.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Fosters a culture of belonging, creating opportunities for all associates to thrive.
Works collaboratively, builds strong relationships, and communicates effectively to motivate and influence.
Attracts and retains talent, empowers and develops talent, and recognizes contributions.
Maintains and promotes high standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considering how, where, and when customers shop.
Makes decisions based on data, insights, and analysis, balancing priorities and considering all stakeholders.
Displays curiosity, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
Paid time off
Paid sick leave
Performance bonuses (annual or quarterly)
Regional Pay Zone (RPZ)
Complex Structure pay differential
State Pay Differential