(USA) Asset Protection Operations Coach

Wal-Mart Stores East•Edgewood, NM

4d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate pricing and signing, appropriate inventory levels, clean and organized displays, and secure handling of fragile and high-shrink merchandise. The role leads and develops associates through training, coaching, feedback, clear expectations, and effective communication, while supporting customer service initiatives and resolving customer issues. The position controls unexplained merchandise loss and improves profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiency trends, and implementing corrective actions. It also investigates alleged fraud, policy violations, and other potentially illegal activities, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony when needed. The coach monitors safety and risk controls, supervises safety team members, identifies accident trends, and implements prevention measures and training. The role manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, and ensures claims and deliveries are processed in accordance with policy. It coordinates job-related activities, collaborates with stakeholders, tracks progress toward business goals, identifies improvement opportunities, and ensures compliance with company policies, values, ethics, and standards. The role is based at the Walmart location at 66 State Road 344, Edgewood, New Mexico. Walmart describes its compensation package as including salary, performance-based bonuses, and benefits. The annual salary range is $65,000 to $100,000, with possible additional compensation based on performance, regional pay zone, and complex structure.

Requirements

Completion of two years of college, or one year of supervisory experience in a multi-department environment, or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment, or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, which may include minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking and rotation, organized displays, and securing fragile and high-shrink merchandise.
Teach, train, coach, and develop associates; communicate expectations and feedback; and support company initiatives and change efforts.
Model customer service standards and support customer service initiatives, resolve customer needs and complaints, and develop action plans to address deficiencies.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, recognizing contributions, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports and variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify and implement corrections to inventory controls, and train associates and managers on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and criminal activity; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Monitor safety and risk controls, supervise safety team members, identify accident trends, provide accident-prevention training, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, receiving, and operational procedures, including applicable compliance guidelines.
Manage claims and receiving operations, ensure timely processing of claims and merchandise deliveries, provide direction on issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, build stakeholder relationships, support business plans, establish and measure goals, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based annual or quarterly bonuses.