(USA) Asset Protection Operations Coach

Walmart•Edgewood, NM

6d•$65,000 - $100,000•Onsite

About The Position

This position drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and feedback, while also overseeing stocking, merchandise displays, and securing high-shrink items. The role requires modeling exceptional customer service, managing customer issues, and developing action plans for improvement. Additionally, it focuses on controlling merchandise loss, improving profitability through policy adherence, and investigating violations of company policies and criminal activities. The position also monitors safety and risk controls, manages claims and receiving operations, and ensures compliance with company policies and procedures. It emphasizes building high-performing teams, fostering a culture of belonging, and acting with integrity, humility, and transparency. The role is responsible for serving customers by delivering results, making data-driven decisions, and striving for excellence through continuous learning and adaptation to change.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing high-shrink merchandise).
Leads and develops teams by teaching, training, listening, touring stores, providing feedback, communicating, collaborating, introducing change, and providing clear expectations.
Models and demonstrates exceptional customer service standards, manages customer initiatives, resolves issues, and develops action plans for improvement.
Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and recruiting qualified staff.
Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
Builds accountability for policies and procedures, measures adherence to loss prevention policies, reviews inventory variances, conducts operational reviews, and identifies improvement opportunities.
Communicates and works with managers and associates to determine corrections needed for inventory controls.
Influences the implementation and execution of control corrections.
Trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating fraud and illegal activities, gathering evidence, taking statements, writing case reports, and providing court testimony.
Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, developing solutions, observing practices, providing training on accident prevention, and communicating plans to minimize accidents.
Oversees safety reviews and implements plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Identifies gaps in expectations versus training and determines training needs.
Develops and delivers training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed.
Ensures timely processing of claims (damaged, defective, returned, liquidated items) and merchandise deliveries.
Provides direction for claims or receiving issues and maintains necessary documentation and reporting.
Coordinates and completes job-related activities and assignments by developing relationships with stakeholders, supporting plans, identifying goals, building accountability, measuring progress, identifying improvement opportunities, and demonstrating adaptability.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing guidance.
Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
Works collaboratively, builds strong relationships, and communicates with impact to motivate and influence.
Attracts and retains talent, empowers and develops talent, and recognizes others' contributions.
Maintains and promotes high standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considers how, where, and when customers shop, and applies EDLP and EDLC business models.
Makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
Displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
Performance-based bonus awards