(USA) Asset Protection Operations Coach

Walmart • Union City, GA

5d • Onsite

About The Position

The Asset Protection Operations Coach drives sales and customer experience by ensuring effective merchandise presentation, accurate pricing and signing, appropriate inventory levels, and clean, organized, and secure product displays. The role leads and develops associates through coaching, training, feedback, clear expectations, and support for company initiatives and change efforts.

The position promotes exceptional customer service, supports customer service initiatives, and helps resolve customer concerns. It supervises and develops hourly associates through hiring, training, mentoring, task assignment, recognition, and staffing support.

The role controls unexplained merchandise loss and supports profitability by reviewing inventory reports and variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and coordinating corrective actions and control training across multiple stores. It also investigates alleged fraud, policy violations, and other potentially illegal activities; gathers evidence and statements; prepares case reports; and may provide courtroom testimony.

The Asset Protection Operations Coach monitors facility safety and risk controls, supervises safety team members, analyzes accident trends, provides accident-prevention training, and oversees safety reviews. The role manages facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps; and ensures claims and deliveries are processed according to policy. It also maintains stakeholder relationships, supports business plans, tracks results, identifies improvement opportunities, and ensures compliance with company policies and standards of ethics and integrity.

Requirements

• Complete two years of college; or have one year of supervisory experience in a multi-department environment; or have one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or have two years of experience in asset protection or a related area.
• Successfully complete applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
• If applicable, obtain a current state-issued Certificate of Eligibility.
• If applicable, successfully complete a criminal background check and/or firearms-authorized training.
• Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
• Investigative experience.
• Bachelor's degree in Business or Criminal Justice.

Responsibilities

• Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, stocking and rotation, and organized, secure displays.
• Teach, train, coach, and develop associates; tour stores and provide feedback; communicate operational expectations and company direction; and lead company change efforts.
• Model customer service standards, support customer service initiatives, resolve customer needs and complaints, and implement action plans to address deficiencies.
• Hire, train, mentor, assign duties to, recognize, and develop hourly associates, while supporting staffing needs and team performance.
• Control unexplained merchandise loss and improve profitability by reviewing inventory reports and variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
• Work with managers and associates to identify inventory-control corrections and support their implementation.
• Train managers and associates in operational controls and processes across multiple stores.
• Investigate alleged fraud, policy violations, and other alleged illegal activities; gather evidence and statements; write case reports; and provide courtroom testimony as needed.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, provide accident-prevention training, and oversee safety reviews and improvement plans.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
• Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
• Ensure proper and timely processing of claims and merchandise deliveries, provide direction on claims or receiving issues, and maintain required documentation and reporting.
• Coordinate job-related activities and assignments, build stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company's mission, values, and standards of ethics and integrity.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree