(USA) Asset Protection Operations Coach

Walmart•Rialto, CA

11h•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, clean and organized areas, and secure handling of fragile and high-shrink merchandise. The role leads and develops teams through training, coaching, store tours, feedback, and communication about operational priorities, merchandising, technology, and company initiatives. It models exceptional customer service and supports initiatives and action plans to resolve customer issues and improve the customer experience. The position supervises and develops hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs. It controls unexplained merchandise loss by auditing inventory and operational results, reviewing variances, identifying deficiencies, and training managers and associates on controls and corrective actions across multiple stores. It also investigates alleged fraud, policy violations, and other illegal activities; gathers evidence and statements; prepares case reports; and may provide courtroom testimony. The role monitors workplace safety and risk controls, supervises safety team members, reviews accident trends, and implements prevention and training plans. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold chain and hazardous materials. It oversees timely processing and documentation of claims and merchandise deliveries, provides direction on claims and receiving issues, and coordinates related reporting and activities. The coach coordinates and completes job-related activities, builds stakeholder relationships, supports business plans, sets and measures objectives, addresses improvement opportunities, and promotes adaptability and continuous learning. The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. It is expected to respect individuals, build inclusive and high-performing teams, act with integrity, serve customers and members, and strive for excellence through continuous improvement and learning.

Requirements

Completion of 2 years of college; alternatively, 1 year of supervisory experience in a multi-department environment; alternatively, 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successfully complete applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquire a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.
Ability to perform the described responsibilities, including leading and developing associates, conducting operational and inventory reviews, investigating alleged violations, and overseeing safety, claims, and receiving procedures.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
Lead and develop associates through teaching, training, active listening, store tours, feedback, communication, and guidance on store operations and company initiatives.
Model exceptional customer service and support customer-service initiatives, resolve customer needs and complaints, and implement action plans to correct deficiencies and improve customer experience.
Hire, train, mentor, assign duties to, recognize, and develop hourly associates; set clear expectations and support staffing needs.
Control unexplained merchandise loss and improve profitability by communicating performance objectives, enforcing loss-prevention policies and procedures, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify inventory-control corrections, influence their implementation, and train teams across multiple stores on operational controls and processes.
Detect, deter, investigate, and resolve alleged fraud, company-policy violations, and criminal activities; gather evidence and statements, write case reports, collaborate with investigative entities, and provide courtroom testimony as needed.
Monitor facility safety and risk controls; supervise safety team members, analyze accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance requirements and operational controls.
Identify training gaps and needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensuring proper procedures, timely processing of claims and merchandise deliveries, necessary documentation and reporting, and appropriate direction on issues.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate and measure goals, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.