(USA) Asset Protection Operations Coach

Walmart•Avon, CO

6d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, clean and organized displays, and secure handling of fragile and high-shrink merchandise. The role leads and develops teams through training, feedback, communication, and support for store operations and company initiatives, while modeling exceptional customer service and helping resolve customer issues. The position works to control unexplained merchandise loss and improve profitability by monitoring adherence to loss-prevention policies, reviewing inventory variances, conducting operational and pre-inventory reviews, identifying deficiencies, and guiding corrective actions across multiple stores. It also investigates alleged fraud, policy violations, and other potentially illegal activity; gathers evidence and statements; prepares reports; and may provide courtroom testimony. The role oversees facility safety and risk controls, supervises safety team members, monitors accident trends, and develops and delivers accident-prevention training. It manages facility-level asset-protection, safety, claims, and receiving training and execution, ensuring applicable policies, procedures, and compliance guidelines are followed. It also oversees timely claims processing and merchandise deliveries, documentation, reporting, and resolution of claims or receiving issues. The coach coordinates job-related activities and assignments, builds relationships with stakeholders, supports business plans, measures progress, identifies improvement opportunities, and promotes compliance with company policies and values. Walmart describes the position as embodying respect for the individual, acting with integrity, serving customers and members, and striving for excellence. The position is based at 171 Yoder Ave, Avon, Colorado 81620.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
Acquire a current state-issued Certificate of Eligibility, if applicable.
Successfully complete a criminal background check and/or firearms-authorized training, if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business.
Bachelor's degree in Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
Lead and develop teams through teaching, training, active listening, store tours, feedback, communication, and guidance on store operations and company initiatives.
Model exceptional customer service and support customer-service initiatives, resolve customer needs and complaints, and develop action plans to correct deficiencies and improve customer experience.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and developing qualified associates to meet staffing needs.
Control unexplained merchandise loss and improve profitability by communicating performance goals, building accountability for policies, measuring adherence to loss-prevention procedures, and reviewing inventory variances.
Conduct operational and pre-inventory reviews, gather data, audit results, monitor deficiency trends, identify improvement opportunities, and guide implementation of inventory-control corrections.
Train managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve violations of company policies and criminal activity, including alleged fraud; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, implement prevention solutions, train associates, and oversee workplace safety reviews.
Manage facility-level training and execution of asset-protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure procedures are followed, process claims and merchandise deliveries promptly, provide direction on issues, and maintain documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate objectives, measure results, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and length of employment.