(USA) Asset Protection Operations Coach

Walmart•Homestead, FL

1d•Onsite

About The Position

The Asset Protection Operations Coach supports store sales and operations by ensuring effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, clean and organized displays, and secure handling of fragile and high-shrink merchandise. The role leads and develops associates through training, feedback, coaching, communication, and support for store initiatives and change efforts, while modeling Walmart’s customer service standards and resolving customer issues. The position supervises and develops hourly associates, supports staffing and performance, and works to reduce unexplained merchandise loss and improve profitability. This includes reviewing inventory variances and audit results, conducting operational and pre-inventory reviews, identifying deficiencies, and coaching managers and associates on controls and corrective actions. The role also investigates alleged fraud, policy violations, and other potentially illegal activities, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The Coach monitors facility safety and risk controls, supervises safety team members, reviews accident trends, and supports accident prevention training and plans. The role manages facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps; and ensures claims and merchandise deliveries are processed in a timely and compliant manner. It coordinates assigned activities, maintains stakeholder relationships, supports business objectives, measures progress, and ensures compliance with company policies and standards of ethics and integrity. The role is grounded in Walmart’s stated values: respecting the individual, acting with integrity, serving customers and members, and striving for excellence. The position is based at the listed Walmart location in Homestead, Florida.

Requirements

Completion of 2 years of college; or 1 year of experience as a supervisor in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, stocking and rotation, and organized displays.
Assess economic trends and community needs and secure fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; provide feedback and guidance through store tours and collaboration at all levels.
Communicate store operations, technology, merchandising, business initiatives, and company direction, and lead company change efforts.
Model customer service standards and support customer service initiatives, resolve customer needs and complaints, and implement action plans to address deficiencies.
Hire, train, mentor, recognize, and supervise hourly associates; assign duties, set expectations, and support staffing needs and associate development.
Control unexplained merchandise loss and improve profitability by communicating goals, reinforcing policies, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to determine and implement corrections to inventory controls, and train teams across multiple stores on operational controls and processes.
Investigate alleged fraud, policy violations, and other alleged illegal activities; gather evidence, take statements, write case reports, partner with investigative entities, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold chain and hazardous materials procedures.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Ensure timely processing of claims and merchandise deliveries, provide direction on claims and receiving issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate objectives, measure progress, identify improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Additional compensation may include Regional Pay Zone and Complex Structure pay, and a state pay differential where applicable.