(USA) Asset Protection Operations Coach

Walmart•Mineral Wells, TX

5d•Onsite

About The Position

The Asset Protection Operations Coach supports sales and customer service by ensuring effective merchandise presentation, inventory availability, accurate pricing and signage, and safe, organized displays. The role leads and develops associates, communicates store operations and company initiatives, demonstrates customer-service standards, and helps resolve customer issues. The position works to reduce unexplained merchandise loss and improve profitability by reviewing inventory variances, auditing operational controls, identifying deficiencies, conducting reviews, and helping managers and associates implement corrections. It also investigates alleged fraud, policy violations, and other potentially illegal activities, gathering evidence, taking statements, preparing reports, and providing courtroom testimony when needed. The Coach monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and develops prevention and training plans. The role also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, ensuring claims and deliveries are processed appropriately and required documentation is maintained. The position coordinates job-related activities, builds stakeholder relationships, measures progress toward goals, identifies improvement opportunities, supports company policies and values, and promotes a respectful, inclusive, ethical, customer-focused, and continuously improving workplace.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements for working in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
If applicable, obtain a current, state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, clean and organized displays, and protection of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; provide feedback; communicate store operations and company direction; and guide teams through company initiatives and change.
Model customer-service standards, support customer-service initiatives, resolve customer needs and complaints, and implement action plans to correct deficiencies and improve the customer experience.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and helping meet staffing needs.
Control unexplained merchandise loss and improve profitability by communicating goals, reinforcing policies, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify inventory-control corrections, support implementation, and train teams in operational controls and processes across multiple stores.
Investigate alleged fraud, policy violations, and other alleged illegal activities by gathering evidence, taking statements, writing case reports, and providing courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
Identify gaps between expected performance and training, determine training needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure timely processing of claims and merchandise deliveries, provide direction on issues, and maintain necessary documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure results, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.