(USA) Asset Protection Operations Coach

Walmart•Yakima, WA

2d•$71,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and protects profitability by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing and inventory levels, clean and organized displays, and secure handling of fragile and high-shrink merchandise. The role leads and develops teams through coaching, training, active listening, store tours, feedback, clear expectations, and effective communication of operational priorities and company direction. The position models exceptional customer service, supports customer-service initiatives and community outreach, resolves customer issues, and leads process improvements. It supervises and develops hourly associates by hiring, training, mentoring, assigning duties, recognizing contributions, and supporting staffing and growth needs. The coach controls unexplained merchandise loss by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and training teams on operational controls. The role investigates suspected fraud, policy violations, and other illegal activity; gathers evidence and statements; prepares case reports; and may provide courtroom testimony. The position monitors facility safety and risk controls, supervises safety team members, identifies accident trends, trains associates in accident prevention, and implements workplace safety improvements. It also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps and delivers training; and oversees timely processing and documentation of claims and merchandise deliveries. The role coordinates job-related activities and stakeholder relationships, supports business plans and initiatives, sets and measures goals, addresses improvement opportunities, and ensures compliance with company policies, procedures, values, and standards of ethics and integrity. Walmart describes its expectations through the behaviors Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The position is based at 6600 W Nob Hill Blvd, Yakima, Washington. The annual salary range is $71,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation; Washington State Coach roles have a stated $10,000 annual differential.

Requirements

Meet one of the following minimum qualification pathways: completion of two years of college; one year of supervisory experience in a multi-department environment; one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete any applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
Obtain a current state-issued Certificate of Eligibility if applicable.
Successfully complete a criminal background check and/or firearms-authorized training if applicable.
Attend and successfully complete required job trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business.
Bachelor's degree in Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, pricing, signing, inventory levels, cleanliness, stocking and rotation, organized displays, and protection of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; communicate operational priorities and company direction; provide store-tour feedback; and support company change efforts.
Model customer service standards, support customer-service and community outreach initiatives, resolve customer concerns, and implement plans to correct service deficiencies.
Hire, train, mentor, and supervise hourly associates; assign duties, set expectations, recognize associates, and help meet staffing and growth needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and implementing corrections.
Train managers and associates on operational controls and processes across multiple stores.
Investigate alleged fraud, policy violations, and other illegal activity; gather evidence and statements, prepare case reports, collaborate with other investigative entities, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidance and operational controls.
Identify training needs and gaps between expectations and performance, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure timely processing of claims and merchandise deliveries, direct resolution of issues, and maintain required documentation and reporting.
Coordinate job-related activities and stakeholder relationships, support plans and initiatives, communicate and measure goals, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.