(USA) Asset Protection Operations Coach

Walmart • Augusta, GA

1d • $65,000 - $100,000 • Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, and the stocking, rotation, organization, and security of merchandise. The role leads and develops teams, teaches and trains associates, gives feedback, communicates company direction and business objectives, and helps implement change and business solutions. It models exceptional customer service and supports initiatives that resolve customer issues and improve the customer experience.

The position helps control unexplained merchandise loss and improve profitability through loss-prevention policies, inventory reviews and audits, investigation of deficiencies, operational controls, and training across multiple stores. It detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activity, including gathering evidence, taking statements, writing case reports, and providing courtroom testimony when needed.

The coach monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and develops and delivers accident-prevention training. The role also manages facility-level asset protection, safety, claims, and receiving training and execution; ensures claims and deliveries are processed according to policy; and maintains necessary documentation and reporting. It coordinates job-related activities, builds stakeholder relationships, measures progress, addresses improvement opportunities, and supports compliance with company policies, values, and standards of ethics and integrity.

Requirements

• Meet one of the following minimum qualification pathways: completion of two years of college; one year of supervisory experience in a multi-department environment; one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
• Successfully complete applicable state requirements for working in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
• Acquire a current, state-issued Certificate of Eligibility if applicable.
• Successfully complete a criminal background check and/or firearms-authorized training if applicable.
• Attend and successfully complete all job-required training and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor's degree in Business or Criminal Justice.

Responsibilities

• Drive sales through effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
• Lead, teach, train, mentor, and develop associates; assign duties; set expectations; recognize performance; and help recruit and develop qualified associates.
• Tour stores and provide feedback, communicate store operations and company direction, lead change efforts, and guide teams in implementing business solutions.
• Model customer-service standards, support customer-service initiatives, resolve customer needs and complaints, and develop action plans to address deficiencies and improve customer experience.
• Control unexplained merchandise loss and improve profitability by communicating goals, building accountability, reviewing inventory variances and reports, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
• Work with managers and associates to identify inventory-control corrections and influence their implementation; train managers and associates in operational controls and processes across multiple stores.
• Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, collaborate with investigative entities, and provide courtroom testimony as needed.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, deliver accident-prevention training, and oversee safety reviews and improvement plans.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
• Ensure timely and proper processing of claims and merchandise deliveries; provide direction on claims and receiving issues; and maintain required documentation and reporting.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure progress, address improvement opportunities, and promote continuous learning.
• Ensure compliance with company policies and procedures and support company values, ethics, and integrity.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree