(USA) Asset Protection Operations Coach

Walmart•Madison, MS

2d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate and competitive pricing, proper signage and inventory levels, cleanliness, and secure handling of fragile and high-shrink merchandise. The role leads and develops associates through training, coaching, feedback, clear expectations, and support for company initiatives and change efforts. It models exceptional customer service and helps resolve customer concerns while promoting continuous improvement. The position controls unexplained merchandise loss and improves profitability through audits, inventory and operational reviews, analysis of variances and deficiency trends, and implementation of inventory-control corrections across multiple stores. It investigates alleged fraud, policy violations, and other potentially illegal activity, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony when needed. The role also monitors facility safety, supervises safety team members, identifies accident trends, and develops preventive measures. The coach manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. This includes identifying training gaps, delivering training, ensuring compliance with applicable policies and operational controls, and overseeing the timely processing of claims and merchandise deliveries. The role coordinates job-related activities, builds stakeholder relationships, supports business and customer needs, measures results, addresses improvement opportunities, and ensures compliance with company policies and values.

Requirements

Meet one of the following experience or education pathways: completion of two years of college; one year of supervisor experience in a multi-department environment; one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
Obtain a current, state-issued Certificate of Eligibility, if applicable.
Successfully complete a criminal background check and/or firearms-authorized training, if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, pricing, signing, inventory levels, cleanliness, stocking and rotation, display organization, and security of fragile and high-shrink merchandise.
Lead, coach, and develop associates by training, listening, touring stores, providing feedback, setting expectations, assigning duties, recognizing performance, and supporting staffing needs.
Model customer service standards and support customer service initiatives, including resolving customer needs, complaints, and issues and implementing corrective action plans.
Control unexplained merchandise loss and improve profitability by reviewing inventory variances, auditing results, monitoring deficiency trends, and identifying opportunities to improve controls.
Train managers and associates on operational controls and processes across multiple stores and influence implementation of corrective actions.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other criminal activity; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Monitor safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, receiving, and operational procedures, including applicable compliance guidelines.
Oversee claims and receiving operations, ensuring correct procedures and timely processing of claims and merchandise deliveries.
Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and Open Door Policy.

Benefits

Performance-based bonus awards and annual or quarterly performance bonuses.
Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.