(USA) Asset Protection Operations Coach

Walmart•Jefferson City, MO

2d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, product stocking and rotation, organized displays, and security for fragile and high-shrink merchandise. The role leads and develops teams, provides feedback and training, communicates operational goals, supports company initiatives and change efforts, and models exceptional customer service. The position works to control unexplained merchandise loss and improve profitability by reviewing inventory variances, auditing operational results, monitoring deficiency trends, identifying improvement opportunities, and training managers and associates on controls and processes across multiple stores. It detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activities, including gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role also monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and implements accident-prevention training and plans. It oversees facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps; and ensures timely processing and documentation of claims and merchandise deliveries. The coach coordinates job-related activities and assignments, builds stakeholder relationships, supports business and customer needs, measures progress, addresses improvement opportunities, and ensures compliance with company policies, procedures, values, and standards of ethics and integrity. The role is expected to respect individuals, build trusting and high-performing teams, act with integrity, serve customers and members, and strive for continuous improvement.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attendance and successful completion of all job-required trainings and assessments, such as Academy and Open Door trainings.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, accurate pricing and signing, appropriate inventory levels, area cleanliness, and proper stocking, rotation, display organization, and security of fragile and high-shrink merchandise.
Lead and develop teams by teaching, training, listening to associates, touring stores, providing feedback, communicating operational information, and supporting company initiatives and change efforts.
Model exceptional customer service and support customer service initiatives, resolve customer needs and complaints, and implement action plans to correct deficiencies and improve the customer experience.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and helping meet staffing needs.
Control unexplained merchandise loss and improve profitability by communicating performance goals, reinforcing policies and procedures, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Identify inventory-control improvement opportunities, determine necessary corrections with managers and associates, influence implementation of corrections, and train teams in operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Partner with other investigative entities when conducting investigations relating to company operations and policies.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, communicate accident-minimization plans, and oversee safety reviews and workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; review policy and procedure compliance, identify gaps between expectations and training, and develop and deliver training as needed.
Manage claims and receiving operations by ensuring procedures are followed and claims and merchandise deliveries are processed on time; provide direction on claims or receiving issues and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans and initiatives, communicate goals, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, and integrity through action plans, the Open Door Policy, and guidance on business processes and practices.
Build belonging and high-performing teams by embracing differences, collaborating, communicating effectively, developing talent, and recognizing associates' contributions.
Make customer- and business-focused decisions using data, insights, and analysis; support continuous improvement and the adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.