(USA) Asset Protection Operations Coach

Wal-Mart Stores East•Jefferson City, MO

14h•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, inventory management, and store standards. The role leads and develops store teams, delivers customer service, supports company change initiatives, and provides supervision and development opportunities for hourly associates. The position controls unexplained merchandise loss and improves profitability by monitoring adherence to loss prevention policies, reviewing inventory variances, conducting operational and pre-inventory reviews, analyzing audit results and deficiency trends, and guiding corrective actions. It also investigates alleged fraud, policy violations, and other potentially illegal activity, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role monitors facility safety and risk controls, supervises safety team members, addresses accident trends, and provides accident-prevention training. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold chain and hazardous materials. It oversees claims and receiving operations, documentation, reporting, and the timely processing of claims and deliveries. The coach coordinates job-related activities and stakeholder relationships, supports customer and business initiatives, measures progress toward goals, addresses improvement opportunities, and promotes continuous learning. The role ensures compliance with company policies and procedures and upholds Walmart’s mission, values, ethics, and standards of integrity. It also models behaviors centered on respect for individuals, integrity, serving customers and members, and striving for excellence.

Requirements

Completion of 2 years of college; or 1 year of supervisory experience in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successfully complete applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, obtain a current, state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, and organized product displays.
Assess economic trends and community needs, oversee stocking and merchandise rotation, and secure fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; tour stores and provide feedback; communicate store operations, business initiatives, merchandising, and company direction; and lead change efforts.
Model and support exceptional customer service, resolve customer needs and complaints, develop corrective action plans, and lead process improvements to improve the customer experience.
Hire, train, mentor, recognize, and supervise hourly associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
Control unexplained merchandise loss and improve profitability by setting performance goals and holding teams accountable for policies and procedures.
Review inventory variances, conduct operational and pre-inventory reviews, gather audit data, monitor deficiency trends, identify improvement opportunities, and guide implementation of control corrections.
Train managers and associates on operational controls and processes across multiple stores.
Investigate alleged fraud, policy violations, and other alleged illegal activities; gather evidence, take statements, write case reports, collaborate with investigative entities, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, implement prevention solutions, and train associates on accident prevention.
Oversee safety reviews and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Manage claims and receiving operations; ensure proper procedures and timely processing of claims and merchandise deliveries; address issues; and maintain documentation and reporting.
Coordinate job-related activities and stakeholder relationships, support plans and initiatives, communicate goals, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
Build inclusive, high-performing teams; collaborate and communicate effectively; attract, retain, empower, and develop talent; and recognize others’ contributions.
Make data-informed decisions, prioritize customer needs, encourage learning and calculated risk-taking, and drive continuous improvement and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.