Asset Protection Officer, Green Acres - Full Time

Macy's•Valley Stream, NY

About The Position

As an Asset Protection Officer at Macy’s, you create a safe, secure, and service-focused shopping environment through a visible, welcoming presence at store entrances, high-traffic areas, and high-shortage locations. You help deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to deliver a positive experience. The role includes responding calmly and professionally to incidents and medical situations, supporting shortage reduction, and using technology and two-way communication devices to stay connected. Asset Protection Officers assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives; document theft, accidents, audits, and other incidents; conduct operational audits and assigned Asset Protection tasks; and follow company policies and legal standards regarding apprehensions, searches, evidence handling, and confidential information. The role may also involve providing testimony in criminal or civil legal proceedings and helping facilitate basic first aid. This is a full-time position. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
For jobs in New York, a current New York State Security Guard License is required.
Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
Ability to move within the work environment and interact with workplace materials as needed.
Ability to occasionally reach above eye level, stoop, kneel, or crouch.
Ability to apprehend shoplifters.
Ability to frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and help create a safe, welcoming first impression.
Help deter theft, identify suspicious activity, and support shortage reduction efforts.
Partner with store teams and Asset Protection leaders on safety, service, and shortage reduction.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Use technology and two-way communication devices to stay connected and support timely response.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Help facilitate basic first aid for customers and colleagues.
Provide testimony in criminal or civil legal proceedings, as needed.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.