Asset Protection Officer, Green Acres - Full Time
About The Position
As an Asset Protection Officer, you provide a visible, welcoming presence that helps create a safe, secure, and service-focused shopping environment. You are stationed at store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to deliver a positive experience. The role combines security responsibilities with customer service, calm incident response, and protection of company assets. You will greet customers, support colleagues, assist with apprehensions under the direction of Asset Protection leaders, Captains, or Detectives, document incidents, conduct operational audits, and respond to medical situations. You must follow company policies and legal standards governing apprehensions, searches, evidence handling, and confidential information. The role also uses technology and two-way communication devices to stay connected and coordinate timely responses. This is an entry-level, full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Comfort using technology and two-way communication devices.
- Ability to stand and walk for prolonged periods around the store or department.
- Ability to occasionally reach above eye level, stoop, kneel, or crouch.
- Ability to apprehend shoplifters.
- Ability to sustain long periods in enclosed surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage-reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and help create a safe, welcoming, and customer-focused shopping experience.
- Help deter theft, identify suspicious activity, and support shortage-reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety and service.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks.
- Follow company policies and legal standards for apprehensions, searches, evidence handling, and confidential information.
- Provide basic first-aid assistance during medical situations involving customers or colleagues.
- Provide testimony in criminal or civil legal proceedings as needed.
- Use technology and two-way communication devices to stay connected and support timely responses.
- Review department updates and information, and collaborate with colleagues to support store and customer needs.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
