Asset Protection Officer, Westfield Valley Fair - Full Time
About The Position
The Asset Protection Officer is an entry-level, customer-facing role that helps create a safe, secure, and service-focused shopping environment. The officer maintains a visible and welcoming presence at store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify risk, support customer and colleague safety, and deliver a positive store experience. The role works with store teams and Asset Protection leaders, responds professionally to incidents and medical situations, uses technology and two-way communication devices, and completes reporting and operational tasks.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Comfort using technology and two-way communication devices.
- Ability to perform prolonged periods of standing and walking, occasionally reach above eye level, stoop, kneel, or crouch, apprehend shoplifters, and sustain long periods in enclosed surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage-reduction efforts.
Responsibilities
- Maintain a visible, reassuring presence at entrances, high-traffic areas, and high-shortage locations, greeting customers and creating a welcoming first impression.
- Help deter theft, identify suspicious activity, and support shortage-reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks.
- Follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information.
- Respond calmly and professionally to incidents, medical situations, and other store needs; help facilitate basic first aid.
- Use technology and two-way communication devices to remain connected and support timely responses.
- Provide testimony in criminal or civil legal proceedings as needed.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
