Asset Protection Officer, Westfield Valley Fair - Full Time
About The Position
As an Asset Protection Officer at Macy’s, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. You are stationed at key entrances and high-shortage areas to help deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to provide a positive experience. This entry-level role combines security and customer service, helping customers and colleagues feel comfortable and cared for while protecting company assets. The role includes greeting customers, maintaining a visible presence, assisting with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives, and responding calmly to incidents and medical situations. Officers document incidents, conduct operational audits, complete assigned Asset Protection tasks, follow applicable company policies and legal standards, and may provide testimony in legal proceedings. The position involves prolonged standing and walking, occasional bending or reaching, frequent lifting or moving of up to 30 pounds, and the ability to apprehend shoplifters and spend long periods in enclosed surveillance areas. This is a full-time store position. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. Macy’s offers competitive pay and benefits, health and wellness coverage, a 401(k) match, paid time off, paid holidays, career development, colleague resource groups, and volunteer opportunities.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- Comfort using technology and two-way communication devices.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
- Ability to apprehend shoplifters.
- Ability to frequently lift or move up to 30 pounds.
- Ability to perform occasional reaching above eye level, stooping, kneeling, or crouching.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage-reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and create a safe, welcoming first impression.
- Help deter theft, identify suspicious activity, and support shortage-reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety and service.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Respond calmly and professionally to incidents, medical situations, and other store needs; help facilitate basic first aid.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks.
- Use technology and two-way communication devices to stay connected and support timely response.
- Follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information.
- Provide testimony in criminal or civil legal proceedings as needed.
- Support a culture of safety and service by responding appropriately to customer and colleague needs.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
