Asset Protection Officer, San Francisco Union Square - Part Time
About The Position
As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store. This entry-level role is more than traditional security — it is presence with purpose. Asset Protection Officers greet customers, help deter theft, support team safety, and respond calmly during incidents while helping customers and colleagues feel comfortable, confident, and cared for. The role involves greeting customers and maintaining a visible presence in key areas; protecting company assets and supporting shortage reduction; assisting with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives; documenting theft, accidents, audits, and other incidents; conducting operational audits and assigned Asset Protection tasks; supporting safety and service in partnership with store teams; following company policies and legal standards; responding to medical situations and facilitating basic first aid; and providing testimony in legal proceedings as needed. Colleagues use technology and two-way communication devices to stay connected and support timely responses. The position requires prolonged standing and walking around the store or department, and may occasionally require reaching above eye level, stooping, kneeling, or crouching. It also requires the ability to apprehend shoplifters, sustain long periods in enclosed surveillance areas, frequently lift or move up to 30 pounds, and perform tasks requiring close vision, color vision, and focus adjustment. This is a part-time position in Macy’s Union Square store in San Francisco. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and the ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- Comfort using technology and two-way communication devices.
- Ability to perform prolonged periods of standing and walking around the store or department.
- Ability to occasionally reach above eye level, stoop, kneel, or crouch.
- Must be able to apprehend shoplifters.
- Ability to sustain long periods of time enclosed in surveillance areas.
- Frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage reduction efforts.
Responsibilities
- Serve as a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Help deter theft and identify suspicious activity while maintaining a welcoming, customer-first approach.
- Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Use technology and two-way communication devices to stay connected and support timely response.
- Greet customers and create a safe and welcoming first impression in key areas of the store.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Document theft, accidents, audits, and other incidents through accurate and timely reporting.
- Conduct operational audits and complete assigned Asset Protection tasks as directed.
- Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
- Help facilitate basic first aid for customers and colleagues during medical situations.
- Provide testimony in criminal or civil legal proceedings as needed.
- Review updates and department information before starting work.
- Support colleagues through honesty, care, and collaboration.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
