Asset Protection Captain, San Francisco Union Square - Full Time
About The Position
The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability. The position partners with store leadership and local law enforcement, supports investigations and apprehension procedures, and responds to customer and colleague incidents. It uses surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations. The role also supports company policies and legal requirements for apprehensions, searches, seizures, evidence preservation, and compliance. The job involves prolonged standing and walking, working for extended periods in surveillance areas, and occasionally reaching above eye level, stooping, kneeling, or crouching. It requires the ability to apprehend shoplifters and frequently lift or move up to 30 pounds. The position is full-time, and schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
- Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
- Knowledge of, or ability to learn, company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
- Ability to complete required security training and maintain certifications required by law.
- Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
- Maintain regular, dependable attendance and punctuality, and perform other duties as needed.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to perform prolonged standing and walking and sustain long periods in surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
Nice To Haves
- Experience with surveillance, alarm, reporting, or case management systems.
- Experience partnering with local law enforcement or supporting criminal investigations.
- Strong written communication skills for preparing clear, complete, and timely incident reports.
- Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.
- Ability to occasionally reach above eye level, stoop, kneel, or crouch.
Responsibilities
- Lead, train, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehensions, and company standards.
- Partner with store leadership to support a safe, secure, and customer-focused environment.
- Support programs and routines to reduce theft, fraud, and policy violations involving customers or colleagues.
- Recover merchandise and respond to incidents, including apprehending shoplifters or others involved in criminal activity.
- Investigate incidents involving customers, colleagues, or company property in accordance with company policies and legal requirements.
- Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
- Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
- Conduct and oversee audits, identify gaps, and help ensure store standards are consistently maintained.
- Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
- Represent the company in court, when needed, in criminal or civil cases involving company interests.
- Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
- Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
- Create a respectful and inclusive environment that builds trust with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
