Asset Protection Captain, San Francisco Union Square - Full Time

Macy's•San Francisco, CA

10d•$21 - $34•Onsite

About The Position

The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability. The position works in partnership with store leadership and local law enforcement, supports investigations and company policies, and may represent the company in court when needed. It includes responding to incidents and safety concerns, using surveillance and other systems, preparing reports, and helping ensure store compliance. The role is based at Macy’s Union Square in San Francisco and is full-time. Full-time colleagues are typically scheduled to work 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
Knowledge of, or ability to learn, company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
Ability to complete required security training and maintain certifications required by law.
Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
Regular, dependable attendance and punctuality.
Ability to sustain long periods in surveillance areas, stand or walk for prolonged periods, and occasionally reach above eye level, stoop, kneel, or crouch.
Ability to perform essential job functions involving communication, collaboration, office and computer systems, reviewing written and electronic information, and moving within the work environment.
Ability to frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience with surveillance, alarm, reporting, or case management systems.
Experience partnering with local law enforcement or supporting criminal investigations.
Strong written communication skills for preparing clear, complete, and timely incident reports.
Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.
For jobs in New York, a current New York State Security Guard License is required.

Responsibilities

Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
Partner with store leadership to support a safe, secure, and customer-focused environment.
Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
Support company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
Train and develop Asset Protection colleagues and reinforce best practices for theft prevention, investigations, and apprehensions.
Support programs and routines to prevent theft, fraud, and policy violations involving customers or colleagues.
Recover merchandise, respond to incidents, and apprehend shoplifters or individuals involved in criminal activity.
Investigate incidents involving customers, colleagues, or company property in accordance with company policies and legal requirements.
Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
Conduct and oversee audits, identify gaps, and help ensure store standards are consistently maintained.
Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
Represent the company professionally in court when needed for criminal or civil cases involving company interests.
Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
Create a respectful and inclusive environment that strengthens trust with colleagues, customers, and the communities served.
Maintain regular, dependable attendance and punctuality, and perform other duties as needed.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.