Asset Protection Detective, San Francisco Union Square - Full Time
About The Position
As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role supports a safe and welcoming store through training, observation, investigation, and de-escalation. The position involves identifying and investigating theft and dishonest activity, supporting shoplifter and dishonest-employee apprehensions in line with company policies and legal requirements, recovering merchandise, and preparing reports, statements, and evidence. You will partner with colleagues, Asset Protection leaders, and law enforcement; maintain compliance with policies and legal standards; testify in court as needed; respond to alarm calls; support special assignments; and facilitate first aid when needed. You may also train colleagues on asset protection protocols. The role requires prolonged standing and walking around the store, occasional reaching, stooping, kneeling, or crouching, and the ability to apprehend shoplifters. It may involve extended periods in enclosed surveillance areas and frequently lifting or moving up to 30 pounds. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Ability to observe, identify, and respond to suspicious activity in a retail environment.
- Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
- Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to perform prolonged standing and walking around the store or department.
- Ability to occasionally reach above eye level, stoop, kneel, or crouch.
- Ability to apprehend shoplifters.
- Ability to sustain long periods in enclosed surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
- Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
- Experience using surveillance systems, reporting tools, or investigative technology.
- Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.
Responsibilities
- Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
- Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
- Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
- Prepare clear and timely reports, statements, documentation, and evidence for investigations, audits, and legal proceedings.
- Identify, investigate, and respond to theft and dishonest activity.
- Support the apprehension of shoplifters and dishonest employees while following company policies and legal requirements.
- Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
- Maintain compliance with company policies and legal standards regarding apprehensions, searches, and evidence preservation.
- Testify in court for criminal and civil cases as needed.
- Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
- Train colleagues on protocols that help protect company assets.
- Foster acceptance and respect in relationships with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
