Asset Protection Officer, San Francisco Union Square - Part Time

Macy's•San Francisco, CA

11d•Onsite

About The Position

The Asset Protection Officer is a visible, welcoming presence who helps maintain a safe, secure, and service-focused shopping environment. Officers are stationed at store entrances, high-traffic areas, and locations with elevated shortage risk to deter theft, identify potential risks, support customer and colleague safety, and work with store teams to provide a positive experience. This is an entry-level role that combines customer service with asset protection responsibilities, including responding professionally to incidents and helping customers and colleagues feel safe and cared for. The role requires flexible availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality. It involves prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, extended periods in enclosed surveillance areas, and frequently lifting or moving up to 30 pounds. Officers use technology and two-way communication devices and may help facilitate basic first aid and provide testimony in legal proceedings as needed.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
Ability to perform prolonged periods of standing and walking around the store or department.
Ability to apprehend shoplifters.
Ability to sustain long periods in enclosed surveillance areas.
Frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.
For jobs in New York, a current New York State Security Guard License is required.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and create a safe, welcoming first impression.
Help deter theft, identify suspicious behavior, and support shortage reduction efforts.
Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information.
Help facilitate basic first aid for customers and colleagues during medical situations.
Provide testimony in criminal or civil legal proceedings when needed.
Use technology and two-way communication devices to stay connected and support timely responses.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.