Asset Protection Officer, Santan Village - Full Time
About The Position
As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store. This entry-level role is more than traditional security—it is presence with purpose. Asset Protection Officers greet customers, help deter theft, support team safety, and respond calmly during incidents so customers and colleagues feel comfortable, confident, and cared for while the business is protected. Colleagues review updates and department information, welcome customers, and support one another through honesty, care, and collaboration. They strive to improve, take pride in their work, achieve sales goals, and learn from one another to deliver individual and store results. The role uses technology and two-way communication devices and includes incident response, documentation, operational audits, and support for apprehensions under the direction of Asset Protection leaders, Captains, or Detectives.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- Comfort using technology and two-way communication devices.
- Ability to perform essential communication and collaboration functions, use office and computer systems, access and review written and electronic information, and move within the work environment.
- Ability to stand and walk for prolonged periods around the store or department.
- Ability to occasionally reach above eye level, stoop, kneel, or crouch.
- Must be able to apprehend shoplifters.
- Ability to sustain long periods in enclosed surveillance areas.
- Frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
- For jobs in New York, a current New York State Security Guard License is required.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage-reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and help create a safe, welcoming first impression.
- Deter theft, identify suspicious activity, and support shortage-reduction efforts while maintaining a customer-first approach.
- Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Use technology and two-way communication devices to stay connected and support timely responses.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks as directed.
- Follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information.
- Help facilitate basic first aid for customers and colleagues during medical situations.
- Provide testimony in criminal or civil legal proceedings, as needed.
- Review updates and department information and support colleagues through collaboration.
- Take pride in work, pursue improvement, and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
