Asset Protection Officer, Aurora Town Center - Part Time

Macy's•Aurora, CO

3d•Onsite

About The Position

As an Asset Protection Officer, you help create a safe, secure, and service-focused shopping environment. You are a visible, welcoming presence at store entrances, high-traffic areas, and high-shortage locations, helping deter theft, identify potential risks, support customer and colleague safety, and work with store teams to deliver a positive experience. The role includes responding calmly and professionally to incidents and medical situations, assisting with apprehensions under the direction of Asset Protection leaders, and supporting shortage reduction and store operations. You will use technology and two-way communication devices, document incidents and audits, and follow company policies and applicable legal standards. The position requires prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, and frequently lifting or moving up to 30 pounds. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. All schedules include weekend shifts.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Comfort using technology and two-way communication devices.
Ability to perform prolonged periods of standing and walking around the store or department.
Ability to apprehend shoplifters and sustain long periods in enclosed surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and help create a safe, welcoming first impression.
Help deter theft, identify suspicious behavior, and support shortage reduction efforts.
Partner with store teams and Asset Protection leaders on safety, service, and shortage reduction.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Follow company policies and legal standards regarding apprehensions, searches, evidence handling, and confidential information.
Help facilitate basic first aid for customers and colleagues during medical situations.
Provide testimony in criminal or civil legal proceedings, as needed.
Use technology and two-way communication devices to stay connected and support timely response.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.