Asset Protection Detective, Southland Mall - CA - Full Time

Macy's • Hayward, CA

19h • Onsite

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business.

The role supports loss prevention while maintaining a safe and welcoming store environment through training, observation, investigation, and de-escalation. You will prepare documentation and evidence for investigations, audits, and legal proceedings; partner with colleagues and leaders; and help train colleagues on asset protection protocols. You may also respond to alarm calls, support special assignments, facilitate first aid when needed, and testify in court for criminal or civil cases as needed.

The position requires prolonged periods of standing and walking, the ability to apprehend shoplifters, and the ability to remain in enclosed surveillance areas for extended periods. Occasional reaching above eye level, stooping, kneeling, or crouching may be involved, as well as frequent lifting or moving of up to 30 pounds. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• Ability to apprehend shoplifters.
• Ability to stand and walk for prolonged periods and remain in enclosed surveillance areas for long periods.
• Ability to occasionally reach above eye level, stoop, kneel, or crouch, and frequently lift or move up to 30 pounds.
• Close vision, color vision, and ability to adjust focus.
• For jobs in New York, a current New York State Security Guard License is required.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear and timely reports, statements, evidence, and documentation for investigations, audits, legal proceedings, and assigned activities.
• Help protect customers, colleagues, and company assets by identifying, investigating, and responding to theft and dishonest activity.
• Support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
• Recover stolen merchandise and preserve evidence for investigations.
• Train colleagues on protocols that help protect company assets and support shortage reduction and safety.
• Maintain compliance with company policies and legal standards concerning apprehensions, searches, and evidence preservation.
• Testify in court for criminal and civil cases as needed.
• Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
• Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed