Asset Protection Detective, Southland Mall - CA - Full Time
About The Position
As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. This role contributes to reducing loss while maintaining a safe and welcoming store environment through training, observation, investigation, and de-escalation. The position requires preparing documentation and evidence, supporting investigations and audits, and helping colleagues follow asset protection protocols. It also includes responding to alarm calls, supporting special assignments, facilitating first aid when needed, and testifying in court for criminal and civil cases as needed. The position involves prolonged periods of standing and walking around the store or department, possible extended periods in enclosed surveillance areas, and frequent lifting or moving of up to 30 pounds. All schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.
Requirements
- Ability to observe, identify, and respond to suspicious activity in a retail environment.
- Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
- Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to apprehend shoplifters.
- Ability to sustain long periods of time enclosed in surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Ability to perform prolonged periods of standing and walking around the store or department.
- Ability to access and review written and electronic information and use office and computer systems.
- Requires close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
- Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
- Experience using surveillance systems, reporting tools, or investigative technology.
- Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.
Responsibilities
- Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
- Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
- Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
- Prepare clear documentation, statements, evidence, and timely reports to support investigations, audits, legal proceedings, and assigned activities.
- Help identify, investigate, and respond to theft and dishonest activity involving customers or employees.
- Support the apprehension of shoplifters and dishonest employees while following company policies and legal requirements.
- Recover stolen merchandise and preserve evidence.
- Train colleagues on protocols that help protect company assets.
- Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
- Testify in court for criminal and civil cases as needed.
- Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
- Foster an environment of acceptance and respect with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
