Asset Protection Coordinator

CVS Health•Washington, DC

8d•$20 - $29

About The Position

The Asset Protection Coordinator (APC) improves the retail customer experience and helps mitigate company losses from external theft at assigned stores. The role requires strong customer service skills and experience implementing loss-prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates with store leadership and specialized Asset Protection divisions. The APC monitors store activity, gathers information about theft and operational vulnerabilities, and wears a specialized CVS store uniform as a visible theft deterrent. This is not a covert shoplifting apprehension role: the APC does not apprehend suspected shoplifters and does not perform operational duties such as unloading deliveries or operating a POS terminal. The role includes assisting customers with protected merchandise, inspecting high-risk product categories, ensuring use of approved protection equipment and security labels, and preparing and reviewing external theft reports in the Auror system.

Requirements

Required experience: 1 to 3 years.
Physical ability to stand and/or move throughout the store for most of the work time.
Ability to stoop, kneel, or crouch; reach for and grasp objects, including items on lower shelves; and perform manual tasks such as applying security tags and using keys to open and close locks.
Excellent observational skills and the ability to recall and describe detailed facts.
Ability to see and hear well enough to perform observational duties, including reading small print on labels, tags, or containers.
Ability to engage and communicate effectively with customers and provide excellent customer service.
Effective verbal and written communication skills, including the ability to prepare and submit external theft reports and communicate with Asset Protection and Store Leadership teams.

Nice To Haves

High school diploma or General Educational Development (GED), listed as preferred.

Responsibilities

Provide attentive, friendly customer service by greeting customers, answering general questions, and unlocking and securing locked shelves and showcases upon request.
Move throughout assigned stores to monitor activity that may result in loss of CVS Pharmacy assets or products.
Communicate observations to Store Management and seek guidance or assistance when theft is suspected; do not apprehend suspected shoplifters.
Regularly inspect high-risk product categories to detect and deter theft.
Ensure use of approved asset and product protection equipment and the security labeling program.
Prepare External Theft reports in the Auror system as incidents occur.
Review Auror feeds for potential links to habitual offenders and proactively share intelligence with the District Asset Protection Leader, ORC Team, and Store Manager.
Monitor store compliance with Asset Protection programs, take corrective action within the scope of the role to address vulnerabilities, and report findings to the District Asset Protection Leader and Store Leadership.
Work a flexible schedule that includes nights and weekends.