Asset Protection Coordinator

CVS Health•Boston, MA

7d•$17 - $26

About The Position

The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses from external theft at assigned stores. The role requires strong customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors store activity and gathers information about theft and operational vulnerabilities. This is a high-visibility position focused on customer service and theft prevention, not covert surveillance or apprehending shoplifters. APCs wear a specialized CVS store uniform as a theft deterrent and do not perform operational duties such as unloading deliveries or operating a POS terminal.

Requirements

1 to 3 years of experience.
Physical ability to stand and/or move throughout the store for most of the work time.
Ability to stoop, kneel, or crouch; reach for or grasp objects, including items on lower shelves; and perform manual tasks such as applying security tags and using keys to open and close locks.
Excellent observational skills and ability to recall and describe detailed facts.
Ability to see and hear to perform observational duties, including reading small print on labels, tags, or containers.
Ability to engage and communicate well with customers and provide excellent customer service.
Effective verbal and written communication skills, including the ability to prepare and submit external theft reports and communicate with Asset Protection and Store Leadership Teams.

Nice To Haves

High school diploma or General Educational Development (GED), or equivalent experience.

Responsibilities

Provide attentive, friendly customer service; greet customers, answer general questions, and unlock and secure shelves and showcases at customers’ request.
Move throughout assigned stores to monitor activity that may cause loss of CVS assets or products, and communicate observations to Store Management. Ask Store Management for guidance or assistance when theft is suspected; do not apprehend suspected shoplifters.
Inspect high-risk product categories regularly to detect and deter theft.
Ensure approved asset and product protection equipment and the security labeling program are used.
Prepare External Theft reports in the Auror system as incidents occur and monitor feeds for intelligence about repeat offenders.
Share relevant intelligence with key stakeholders, including the District Asset Protection Leader, ORC Team, and Store Manager.
Monitor store compliance with asset protection programs, take corrective action within the scope of the role to address vulnerabilities, and report findings to the District Asset Protection Leader and Store Leadership.
Work a flexible schedule that includes nights and weekends.