Asset Protection Coordinator

CVS Health•Boston, MA

About The Position

The Asset Protection Coordinator (APC) improves the retail customer experience and helps mitigate company losses from external theft at assigned stores. This high-visibility role emphasizes customer service and theft prevention; it is not a covert position and does not involve apprehending suspected shoplifters. The APC wears a specialized CVS store uniform as a theft deterrent and does not perform operational duties such as unloading deliveries or operating a point-of-sale terminal. The APC monitors store activity, identifies theft and operational vulnerabilities, and collaborates with store leadership and Asset Protection teams. The position reports directly to the District Asset Protection Leader (DAPL). The APC also provides customer assistance, monitors high-risk products and asset-protection programs, and prepares and shares external theft intelligence and reports through the Auror system. This is a full-time position with an anticipated 40-hour workweek and a flexible schedule that includes nights and weekends. The pay range is $17.00–$26.00 per hour. The role is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

One to three years of experience.
Physical ability to stand and/or move throughout the store for most of the work time.
Ability to stoop, kneel, or crouch, and to reach for or grasp objects, including items on lower shelves.
Manual dexterity to perform duties such as applying security tags and using keys to open and close locks.
Excellent observational skills and ability to recall and describe detailed facts.
Ability to see and hear to perform observational duties, including reading small print on labels, tags, or containers.
Ability to engage and communicate effectively with customers and provide excellent customer service.
Effective verbal and written communication skills.
Ability to prepare and submit external theft reports as needed.
Ability to communicate effectively with Asset Protection and Store Leadership teams.

Nice To Haves

Equivalent experience is preferred.
High school diploma or General Educational Development (GED) is preferred.

Responsibilities

Provide attentive, friendly customer service, greet customers, answer general questions, and assist with opening and securing locked shelves and showcases.
Move throughout assigned stores to monitor activity that may cause loss of CVS Pharmacy assets or products.
Communicate observations to Store Management and request guidance or assistance when theft is suspected; do not apprehend suspected shoplifters.
Regularly inspect high-risk product categories to detect and deter theft.
Ensure use of approved asset/product protection equipment and the security labeling program.
Prepare External Theft reports in the Auror system as incidents occur and review the system for potential links among habitual offenders.
Share proactive intelligence with the DAPL, ORC Team, and Store Manager.
Monitor store compliance with Asset Protection programs intended to prevent external theft, take corrective action within the scope of the role, and report findings to the DAPL and Store Leadership.
Unlock and secure product-protection devices as needed to prevent theft and reduce customer friction.
Work a flexible schedule that includes nights and weekends.