Asset Protection Coordinator

CVS Health•Arlington, VA

3d•$17 - $26

About The Position

The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses from external theft in assigned stores. The role requires strong customer service skills and experience implementing loss-prevention and operational strategies. It reports directly to the District Asset Protection Leader and works closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors store activity, gathers information about theft and operational vulnerabilities, and wears a specialized CVS store uniform as a visible deterrent. This is not a covert shoplifter-apprehension role. The APC does not perform operational duties such as unloading truck deliveries or operating a POS terminal. The position is full-time, with 40 anticipated weekly hours and a flexible schedule that includes nights and weekends. The listed pay range is $17.00–$26.00 per hour. Eligible colleagues receive a comprehensive benefits package, subject to eligibility.

Requirements

Required 1 to 3 years of experience.
Ability to stand and/or move throughout the store for most of the work time.
Ability to stoop, kneel, or crouch; reach for or grasp objects, including items on lower shelves; and perform manual tasks such as applying security tags and using keys to open and close locks.
Excellent observational skills and ability to recall and describe detailed facts.
Ability to see and hear for observational duties, including reading small print on labels, tags, or containers.
Ability to engage and communicate well with customers and provide excellent customer service.
Effective verbal and written communication skills, including the ability to prepare and submit external theft reports and communicate with Asset Protection and Store Leadership teams.
Ability to work a flexible schedule that includes nights and weekends.

Nice To Haves

High school diploma or General Educational Development (GED), listed as preferred.

Responsibilities

Provide attentive, friendly customer service by greeting customers, answering general questions, and assisting with opening and securing locked shelves and showcases.
Move throughout assigned stores to monitor activity that may cause loss of CVS Pharmacy assets or products.
Communicate observations to Store Management and request guidance or assistance when theft is suspected; do not apprehend suspected shoplifters.
Regularly inspect high-risk product categories to detect and deter theft.
Ensure use of approved asset and product protection equipment and the security labeling program.
Prepare External Theft reports in the Auror system as incidents occur.
Monitor Auror feeds for intelligence about repeat offenders and share relevant information with key stakeholders, including the DAPL, ORC Team, and Store Manager.
Monitor store compliance with asset-protection programs, take corrective action within the scope of the role to address vulnerabilities, and report findings to the DAPL and Store Leadership.