Asset Protection Coordinator

CVS Health•Lancaster, CA

5d•Onsite

About The Position

The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses from external theft at assigned stores. The position requires strong customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized Asset Protection teams. The APC monitors store activity, gathers information about theft and operational vulnerabilities, and provides a visible deterrent by wearing a specialized CVS store uniform. The role emphasizes customer service and theft prevention; it is not a covert position and does not involve apprehending suspected shoplifters. The APC does not unload truck deliveries or operate a point-of-sale terminal. This is a full-time position with a flexible schedule that includes nights and weekends. The anticipated schedule is 40 hours per week. The typical pay range is $20.47–$29.47 per hour. Eligible colleagues receive a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

1 to 3 years of experience.
Physical ability to stand and/or move throughout the store for most of the work time.
Ability to stoop, kneel, or crouch and to reach or grasp objects, including items on lower shelves.
Manual dexterity to apply security tags and use keys to open and close locks.
Excellent observational skills and ability to recall and describe detailed facts.
Ability to see and hear to perform observational duties, including reading small print on labels, tags, or containers.
Ability to engage and communicate well with customers and provide excellent customer service.
Effective verbal and written communication skills.
Ability to prepare and submit external theft reports as needed.
Ability to communicate effectively with Asset Protection and Store Leadership Teams.

Nice To Haves

Equivalent experience.
High school diploma or General Equivalency Development (GED).

Responsibilities

Provide attentive, friendly customer service; greet customers, answer general questions, and unlock and secure shelves and showcases at customers’ requests.
Move throughout assigned stores to monitor activity that may result in the loss of CVS assets or products.
Communicate observations to Store Management and seek guidance or assistance when theft is suspected; do not apprehend suspected shoplifters.
Regularly inspect high-risk product categories to detect and deter theft.
Ensure use of approved asset and product protection equipment and the security labeling program.
Prepare external theft reports in the Auror system as incidents occur.
Review potential links between habitual offenders in the Auror system and proactively share intelligence with the District Asset Protection Leader, ORC Team, and Store Manager.
Monitor store compliance with Asset Protection programs intended to prevent external theft, take corrective action within the role’s scope, and report findings to the District Asset Protection Leader and store leadership.
Work a flexible schedule that includes nights and weekends.