Asset Protection Coordinator

CVS Health•Boston, MA

About The Position

The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses from external theft at assigned stores. The role requires strong customer service skills and experience implementing loss-prevention and operational strategies. It reports directly to the District Asset Protection Leader and works closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors store activity and gathers information about theft and operational vulnerabilities. This is a high-visibility, customer-service-focused theft-prevention role, not a covert shoplifter-apprehension position. APCs wear a specialized CVS store uniform as a theft deterrent and do not perform operational duties such as unloading deliveries or operating a POS terminal. Responsibilities are allocated approximately as follows: 60% customer service to prevent theft and reduce friction from product protection by unlocking and securing devices as needed; 30% external-theft reporting and review of potential links among habitual offenders in the Auror system, with proactive intelligence sharing; and 10% monitoring compliance with asset-protection programs, addressing vulnerabilities within the role's scope, and reporting findings.

Requirements

Required experience: 1 to 3 years.
Physical ability to stand and/or move throughout the store for most of the work time.
Ability to stoop, kneel, or crouch and to reach or grasp objects, including items on lower shelves.
Manual dexterity for duties such as applying security tags and using keys to open and close locks.
Excellent observational skills and ability to recall and describe detailed facts.
Ability to see and hear for observational duties, including reading small print on labels, tags, or containers.
Ability to engage and communicate well with customers and provide excellent customer service.
Effective verbal and written communication skills, including the ability to communicate with Asset Protection and Store Leadership teams.
Ability to prepare and submit external-theft reports as needed.
Ability to work a flexible schedule that includes nights and weekends.

Nice To Haves

Equivalent experience.
High school diploma or GED.

Responsibilities

Provide attentive, friendly customer service; greet customers, answer general questions, and assist with opening and securing locked shelves and showcases at customers’ request.
Move throughout assigned stores to monitor activity that may cause losses of CVS Pharmacy assets or products.
Communicate observations to Store Management and seek guidance or assistance when theft is suspected.
Do not apprehend suspected shoplifters.
Regularly inspect high-risk product categories to detect and deter theft.
Ensure use of approved asset- and product-protection equipment and the security-labeling program.
Prepare External Theft reports in the Auror system as incidents occur.
Monitor Auror feeds for information about known repeat offenders and share intelligence with the District Asset Protection Leader, ORC Team, and Store Manager.
Monitor store compliance with asset-protection programs, take corrective action within the scope of the role to address vulnerabilities, and report findings to the District Asset Protection Leader and Store Leadership.
Unlock and secure product-protection devices as needed.