Asset Protection Coordinator

CVS Health•Lancaster, CA

8d•$20 - $29

About The Position

The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses from external theft at assigned stores. The role combines customer service with loss-prevention and operational strategies. It reports directly to the District Asset Protection Leader and works closely with store leadership and specialized Asset Protection teams. The APC monitors store activity, gathers information about theft and operational vulnerabilities, and wears a specialized CVS store uniform as a visible deterrent. This is not a covert shoplifter-apprehension role; the APC does not apprehend suspected shoplifters and does not perform operational duties such as unloading deliveries or operating a POS terminal. The APC greets and assists customers, including opening and securing locked shelves and showcases on request. They move throughout the store, inspect high-risk product categories, ensure approved product-protection equipment and security-labeling procedures are used, and communicate observations or suspected theft to Store Management. They prepare external-theft reports in the Auror system, review information about repeat offenders, share intelligence with stakeholders, and monitor compliance with asset-protection programs. This is a full-time position with 40 anticipated weekly hours. The schedule is flexible and includes nights and weekends. The listed pay range is $20.47–$29.47. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

1 to 3 years of experience.
Physical ability to stand and/or move throughout the store for most of the work time.
Ability to stoop, kneel, or crouch; reach for and grasp objects, including items on lower shelves; and perform manual tasks such as applying security tags and using keys to open and close locks.
Excellent observational skills and the ability to recall and describe detailed facts.
Ability to see and hear well enough to perform observation duties, including reading small print on labels, tags, or containers.
Ability to engage and communicate well with customers and provide excellent customer service.
Effective verbal and written communication skills, including the ability to prepare and submit external-theft reports and communicate with Asset Protection and Store Leadership teams.
Ability to work a flexible schedule that includes nights and weekends.

Nice To Haves

High school diploma or General Equivalent Development (GED), listed as preferred.

Responsibilities

Provide attentive, friendly customer service; greet customers, answer general questions, and unlock and secure locked shelves and showcases at customers’ request.
Move throughout assigned stores to monitor activity that could result in loss of CVS Pharmacy assets or products.
Communicate observations to Store Management and seek guidance or assistance when theft is suspected; do not apprehend suspected shoplifters.
Regularly inspect high-risk product categories to detect and deter theft.
Ensure use of approved asset- and product-protection equipment and the security-labeling program.
Prepare external-theft reports in the Auror system as incidents occur.
Monitor Auror feeds for intelligence on known repeat offenders and share relevant information with stakeholders, including the DAPL, ORC Team, and Store Manager.
Monitor store compliance with asset-protection programs, take corrective action within the role’s scope to address vulnerabilities, and report findings to the DAPL and Store Leadership.