Asset Protection Coordinator

CVS Health•Albany, OR

4d•$19 - $28

About The Position

The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses from external theft in assigned stores. The role requires strong customer service skills and experience implementing loss-prevention and operational strategies. It reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors store activity, gathers information about theft and operational vulnerabilities, and helps deter theft while providing customer service. This is a high-visibility, non-covert position; the APC does not apprehend suspected shoplifters or perform operational duties such as unloading deliveries or operating a POS terminal. The APC wears a specialized CVS store uniform as a theft deterrent. The position includes customer assistance, monitoring store activity and high-risk product categories, maintaining approved asset-protection equipment and security labeling, and preparing external-theft reports in the Auror system. The schedule is flexible and includes nights and weekends. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $19.00–$28.00 per hour, depending on experience, education, geography, and other factors.

Requirements

1 to 3 years of experience.
Able to stand and/or move throughout the store for most of the work time.
Able to stoop, kneel, or crouch and reach or grasp objects, including items on lower shelves.
Able to perform tasks requiring manual dexterity, including applying security tags and using keys to open and close locks.
Strong observational skills and ability to recall and describe detailed facts.
Able to see and hear to perform observational duties, including reading small print on labels, tags, or containers.
Able to engage and communicate well with customers and provide excellent customer service.
Able to communicate effectively verbally and in writing, prepare and submit external-theft reports, and communicate with Asset Protection and Store Leadership teams.
Able to work a flexible schedule that includes nights and weekends.

Nice To Haves

High school diploma or General Educational Development (GED), listed as preferred equivalent experience.

Responsibilities

Provide attentive, friendly customer service; greet customers, answer general questions, and assist with opening and securing locked shelves and showcases upon request.
Move throughout assigned stores to monitor activity that may cause loss of CVS assets or products; communicate observations to Store Management and seek guidance or assistance if theft is suspected. Do not apprehend suspected shoplifters.
Regularly inspect high-risk product categories to detect and deter theft.
Ensure use of approved asset/product protection equipment and the security labeling program.
Prepare External Theft reports in the Auror system as incidents occur and monitor feeds for intelligence about known repeat offenders.
Share information about habitual offenders proactively with the District Asset Protection Leader, ORC Team, and Store Manager.
Monitor store compliance with asset-protection programs, take corrective action within the role’s scope, and report findings to the District Asset Protection Leader and Store Leadership.
Unlock and secure product-protection devices as needed to provide customer service, prevent theft, and reduce customer friction.