Asset Protection Associate

Scheels All Sports•Colorado Springs, CO

15h

About The Position

SCHEELS is a sporting goods retailer focused on providing customers with a broad selection of sports brands, product expertise, and customer service. The Asset Protection Associate works in uniformed and non-uniformed asset protection capacities, supporting theft prevention, investigations, safety, security, and inventory controls. The role also provides customer assistance and responds to incidents such as shoplifting, medical emergencies, vehicle breakdowns, lock-outs, and inclement weather. This part-time position averages 20 hours per week and requires a flexible schedule that may include nights, weekends, holidays, and early morning hours based on business needs.

Requirements

High school diploma or GED.
Strong communication and organizational skills.
Ability to work assigned schedules that may include varied hours, evenings, weekends, and holidays; nights and early mornings may also be required based on business needs.
Genuinely and consistently treat coworkers, customers, and business partners as important, including through eye contact, a smile, and a genuine thank-you.
Approach tasks, projects, and follow-up communication with energy and urgency.
Show a desire to become knowledgeable in the role and apply that knowledge and experience effectively.
Show respect and appreciation for others and SCHEELS.
Arrive at work and meetings 10 minutes early.
Demonstrate a team mentality and a genuine interest in helping others before oneself.
Be eager to listen, learn, apply knowledge, and accept critical feedback.
Adapt to a changing work environment.
Apply basic math, grammar, punctuation, and spelling concepts.
Meet SCHEELS dress and grooming expectations for a professional, clean, and welcoming environment.
Demonstrate pride and ownership of work while meeting expected deadlines.
Meet the physical requirements of sitting, standing, bending at the waist, climbing, stooping, kneeling, crouching, reaching, walking, pushing or pulling, lifting, talking, and hearing, with or without reasonable accommodation.
Be able to perform heavy work: exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.

Nice To Haves

College graduate preferred.
Prior loss prevention experience preferred (2–3 years).
Currently certified in CPR or willing to become certified.

Responsibilities

Work as a uniformed and non-uniformed Asset Protection agent.
Communicate with leadership about encounters and investigations.
Maintain professional relationships with local authorities and law enforcement agencies.
Collaborate with law enforcement and local retailers to identify organized retail crime threats.
Assist leadership with cash handling and transfers.
Observe customers and associates for potential theft or fraud.
Take appropriate action to prevent theft and apprehend individuals engaged in theft when prevention is not effective.
Conduct surveillance and apprehend external theft suspects in accordance with company ethical standards and guidelines.
Monitor CCTV and conduct on-site interviews.
Maintain apprehension and investigation records according to company standards.
Develop and maintain knowledge of CCTV surveillance equipment.
Assist with monitoring compliance with company policies and procedures concerning theft deterrence, safety, and operational controls, as assigned by a supervisor.
Maintain a visible deterrent to crime, help positively influence the security incident rate, and assist with inventory controls.
Help mitigate security risks and provide a safer environment for employees and customers.
Professionally welcome customers, visitors, and vendors and help them locate staff in the stores.
Issue electric handicapped shopping carts and assist customers in obtaining wheelchairs and shopping carts.
Examine and properly tag property brought into stores, including personal property, service equipment, and firearms.
Watch facilities and parking areas on foot; direct traffic during special events or heavy customer traffic and enforce parking regulations.
Make regularly scheduled floor and exterior walks to support customer and facility safety and security.
Complete monthly reports on safe or non-safe practices found on the sales floor or in backstock areas.
Assist customers and staff with vehicle breakdowns and lock-outs, and retrieve shopping carts from parking areas.
Respond as necessary and assist with shoplifting, medical emergencies, and inclement weather situations.
Follow safety procedures and perform duties to minimize injury risk.