Asset Protection Associate

Scheels • Colorado Springs, CO

21h

About The Position

The Asset Protection Associate works in uniformed and non-uniformed asset protection roles to deter theft, monitor store activity, conduct investigations, and support safety and operational controls. The position involves communicating with store leadership, maintaining professional relationships with law enforcement, collaborating with local retailers on organized retail crime, assisting with cash handling and transfers, monitoring CCTV, interviewing individuals, and maintaining records in accordance with company standards. The associate may take appropriate action to prevent theft and apprehend suspected offenders in compliance with company ethical standards and guidelines.

The role also supports a safe environment for customers and employees by welcoming visitors, helping customers access mobility equipment, examining and tagging property brought into the store, monitoring facilities and parking areas, directing traffic when needed, and conducting scheduled safety walks. Associates complete monthly reports on safe and unsafe practices. As a first responder, the associate may assist with vehicle issues, shopping carts, shoplifting incidents, medical emergencies, and inclement weather situations.

This is a part-time role averaging 20 hours per week. Scheduling may vary based on business needs and can include nights, weekends, holidays, and early morning hours. The position requires physical activity, including walking and lifting, and the ability to exert up to 100 pounds of force occasionally. Scheels provides business and product training, mentorship, and professional development; additional benefit offerings are described on the company careers website.

Requirements

• High school diploma or GED.
• Proven strong communication and organizational skills.
• Currently certified in CPR or willing to become certified.
• Ability to work nights, weekends, and/or early morning hours based on business needs.
• Ability to perform basic math, grammar, punctuation, and spelling tasks.
• Ability to adapt to a changing work environment and listen to, learn from, and apply feedback.
• Ability to meet Scheels dress and grooming expectations.
• Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push or pull, lift, talk, and hear, with or without reasonable accommodation.
• Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly.

Nice To Haves

• College graduate preferred.
• Prior loss prevention experience, preferably 2–3 years.

Responsibilities

• Work as a uniformed and non-uniformed asset protection agent.
• Communicate with leadership regarding encounters and investigations.
• Maintain professional relationships with local authorities and law enforcement agencies.
• Collaborate with law enforcement and local retailers to identify organized retail crime threats.
• Assist leadership with cash handling and transfers.
• Observe customers and associates for potential theft or fraud.
• Take appropriate action to prevent theft and apprehend individuals engaged in theft when prevention is not effective.
• Conduct surveillance and apprehensions of external theft suspects in compliance with company ethical standards and guidelines.
• Monitor video using CCTV and conduct on-site interviews.
• Maintain apprehension and investigation records according to company standards.
• Develop and maintain knowledge of CCTV surveillance equipment.
• Assist with monitoring compliance with company policies and procedures concerning theft deterrence, safety, and operational controls, as assigned by a supervisor.
• Maintain a visible deterrent to crime, positively influence the security incident rate, and assist with inventory controls.
• Help mitigate security risks and provide a safer environment for employees and customers.
• Welcome customers, visitors, and vendors professionally and help them locate staff in the store.
• Issue electric handicapped shopping carts and assist customers in obtaining wheelchairs and shopping carts.
• Examine and properly tag property brought into the stores, including personal property, service equipment, and firearms.
• Monitor facilities and parking areas on foot, direct traffic during special events or heavy traffic, and enforce parking regulations.
• Conduct scheduled floor and exterior walks to support customer and facility safety and security.
• Complete monthly reports on safe and unsafe practices found on the sales floor or in backstocks.
• Assist customers and staff with vehicle breakdowns and lockouts and retrieve shopping carts from parking areas.
• Respond as necessary to shoplifting, medical emergencies, and inclement weather situations.
• Follow assigned schedules, which may include varied hours, evenings, weekends, and holidays.
• Treat coworkers, customers, and business partners with consistent courtesy and respect.
• Approach tasks and communications with energy and urgency, demonstrate ownership of work, and meet deadlines.
• Learn and apply role-related knowledge, accept feedback, adapt to changes, and help teammates.
• Arrive at work and meetings 10 minutes early.
• Meet Scheels dress and grooming expectations and follow safety procedures.

Benefits

• Scheels offers a range of benefits; details are available at scheels.com/careers.
• Business and product training.
• Mentorship and professional development training throughout an associate’s career.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED