Asset Protection

Dierbergs Markets, Inc. • Chesterfield, MO

3d • Onsite

About The Position

The Asset Protection Associate supports a safe, welcoming shopping and working environment through attentive customer service and a professional, highly visible presence. The role supports Dierbergs' Grow Every Day purpose and commitment to Better Execution and partners with Loss Prevention and Store Management to identify concerns, deter theft and disruptive behavior, respond to known issues, and help de-escalate situations in accordance with company policies and applicable laws. The ideal candidate is calm, observant, approachable, and committed to protecting customers, associates, merchandise, and company assets.

The associate provides courteous customer service, observes store activity, communicates concerns, responds to calls for assistance, supports theft-deterrence efforts, and serves as a liaison between Loss Prevention and Law Enforcement. The role also includes accurately documenting incidents, protecting confidential information, participating in relevant training, assisting with emergency procedures, and identifying and reporting hazards. The position may involve working near store entrances, sales floors, parking areas, and other locations with varying activity levels. This job description is representative and not all-inclusive of the responsibilities that may be required.

Requirements

• Must be at least 18 years of age.
• Must have dependable means of transportation.
• Must pass a background check and secure proper Security Licensing; Dierbergs will pay for licensing.
• High school diploma or equivalent required.
• Minimum of one year of customer service experience required.
• Situational awareness and an observant approach, with sound judgment and attention to detail to recognize and report unusual activity or safety concerns.
• Professional, approachable demeanor and strong interpersonal and verbal communication skills, including the ability to remain composed and respectful under pressure.
• Ability to follow established policies, maintain confidentiality, and work effectively with store leaders and Loss Prevention partners.
• Availability to work a flexible retail schedule, including evenings, weekends, and holidays.

Nice To Haves

• Additional experience in retail, safety, security, or loss prevention.

Responsibilities

• Greet customers, offer assistance, answer questions, and help maintain a positive store experience.
• Maintain a professional, visible presence in assigned areas to promote customer service and safety and deter theft and disruptive or unsafe behavior.
• Observe store activity and recognize behaviors or conditions that may present safety, security, or asset-protection concerns.
• Partner with the Loss Prevention Monitoring Station and Store Management to communicate known issues, coordinate appropriate responses, and support consistent execution of procedures.
• Use calm, respectful, non-confrontational communication to help de-escalate tense situations and reduce risk to customers and associates.
• Respond promptly to calls for assistance involving customer concerns, disturbances, suspicious activity, safety hazards, or other incidents.
• Support theft-deterrence efforts through attentive observation, customer engagement, and adherence to approved Loss Prevention practices.
• Act as a liaison between Loss Prevention and Law Enforcement.
• Document incidents accurately, objectively, and promptly, including observations, actions taken, and notifications made.
• Protect confidential and sensitive information and exercise sound judgment in interactions.
• Participate in training and remain current on safety, security, de-escalation, and Loss Prevention procedures.
• Assist with emergency procedures, evacuations, severe-weather response, and coordination with emergency services when directed.
• Help maintain clear entrances, exits, aisles, and work areas by identifying and reporting hazards or unsafe conditions.

Benefits

• Flexible scheduling
• Weekly pay
• Employee Assistance Program for the associate and family, including short-term counseling, legal questions, and financial guidance
• Associate-only savings, free products, bonus points, sweepstakes, and other Dierbergs Rewards perks
• Wellness initiatives and volunteer opportunities
• Rewards, recognition, and appreciation programs and events
• Career advancement and growth opportunities through GROWU, the Learning & Development program for current and future leaders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED