Asset protection - Agent - The Shops at Midtown Miami Rack

Nordstrom•Miami, FL

1d•$25 - $26

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe, partners with the store Emergency Response Team (ERT) to prepare for and respond to emergencies, and protects company profits by mitigating shrinkage and preventing, investigating, and resolving theft. The role supports three Asset Protection pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through inventory accuracy and shrinkage reduction. The agent uses judgment, technology, reporting, surveillance, and RFID data to identify theft activity and trends, conduct investigations and apprehensions in accordance with policy, and support merchandise protection and shrinkage-reduction efforts. The agent also responds to and reports security, safety, and emergency incidents; participates in emergency-response training; prepares incident and investigation reports; may testify in court; and builds partnerships with store leaders, nearby retailers, and local law enforcement. A flexible schedule based on business needs is required.

Requirements

Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Make and take accountability for decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft and conduct quality apprehensions in high-shrinkage areas, following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist with item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security, safety, and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency-response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.