Asset Protection - Agent - Twenty Ninth Street Shopping Center Rack

Nordstrom•Boulder, CO

1d•$27 - $28

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports the store Emergency Response Team (ERT) in preparing for, responding to, and recovering from emergencies; and protects company profits by mitigating shrinkage and preventing, investigating, and resolving theft. The role focuses on protecting people, protecting buildings and merchandise, and supporting product accuracy through store partnership and inventory-accuracy improvements. The agent uses judgment, technology, reporting, surveillance, video systems, and RFID data to address theft and merchandise inaccuracies. The position also supports internal theft investigations, store security and emergency response, safety audits, shrinkage awareness and training, incident reporting, court testimony when summoned, and partnerships with store leaders, neighboring retailers, and local law enforcement. Duties may include additional responsibilities not listed in the posting.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when handling safety issues, including interactions with people engaging in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods including exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist with item-level investigations involving merchandise inaccuracies.
Maintain general safety and security by responding to, escalating, and reporting store security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.