Asset Protection - Agent - Twenty Ninth Street Shopping Center Rack

Nordstrom • Boulder, CO

2d

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe while protecting company assets and profits. The role works with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, and supports merchandise availability by mitigating shrinkage and preventing, investigating, and resolving theft. Asset Protection work follows three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnership and improved inventory accuracy.

The agent uses judgment, technology, reporting, surveillance, and RFID data to identify and investigate theft, reduce shrinkage, and support accurate inventory. The role also maintains store safety and security, participates in emergency response training, prepares incident reports, may testify in court, and builds partnerships with store leaders, nearby retailers, and local law enforcement. A security license is required in certain jurisdictions, and applicable state and local licensing requirements must be met.

Requirements

• Meet applicable state and local licensing requirements.
• Hold a valid security license if working in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; or Oregon.
• Make and take accountability for decisions, using good judgment in a fast-paced environment.
• Have detailed, clear, and concise verbal and written communication skills.
• Have good interpersonal and communication skills.
• Maintain a high level of confidentiality.
• Maintain a calm demeanor during safety issues, including interactions with individuals who engage in aggressive behavior.
• Demonstrate accountability, initiative, and a high level of ownership.
• Be able to work a flexible schedule based on business needs.

Nice To Haves

• Experience in investigative, asset protection, and security procedures.

Responsibilities

• Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas, following policy, procedures, and Asset Protection leadership guidance.
• Identify theft trends using technology, reporting, and surveillance tactics.
• Implement action plans and merchandise protection standards to support a culture of shrinkage reduction.
• Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
• Gather evidence in internal theft investigations in partnership with Asset Protection leadership and investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Use RFID data to monitor merchandise movement and assist item-level investigations into merchandise inaccuracies.
• Respond to, escalate, and report store security and emergency incidents, including medical emergencies.
• Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
• Serve on the store Emergency Response Team and participate in emergency-response training, including First Aid.
• Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal or civil cases.
• Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k).
• Paid time off accruals and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed