Ascentium Customer Service Specialist
About The Position
At Ascentium Capital, a division of Regions Bank, the Customer Service Specialist handles inbound customer calls regarding account questions and similar matters. Ascentium provides financing for business equipment and technology to organizations ranging from small businesses to Fortune 500 companies, across segments including technology, healthcare, hospitality, franchise, and commercial vehicles. This position researches accounts, resolves customer concerns, responds to billing inquiries, verifies payment histories and payoff quotes, and coordinates issue resolution with appropriate departments. The specialist explains standard procedures and resolutions and follows up with customers to ensure satisfaction. Work is performed with close supervision or under clearly defined procedures. The role tracks time, is eligible for overtime for hours worked over 40 per week under the Fair Labor Standards Act, and is eligible for incentive pay.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Ability to learn additional systems as needed.
- Ability to manage multiple priorities.
- Ability to work in a team environment when applicable.
- Ability to work under pressure and meet deadlines.
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
- Strong attention to detail and proofreading skills.
- Strong verbal and written communication and organizational skills.
- Strong work ethic and self-motivation.
Responsibilities
- Receive customer phone calls and resolve issues or concerns when necessary.
- Research accounts to identify pertinent information and issues.
- Determine the best method to resolve problems while ensuring customer satisfaction and adherence to company policies.
- Respond to billing inquiries.
- Verify payment histories and payoff quotes.
- Coordinate problem resolution with appropriate departments.
- Inform customers of standard procedures or problem resolutions.
- Follow up verbally or in writing to ensure customer satisfaction.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
- Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
