Ascentium Non-Titling Documentation Specialist

Regions • Houston, TX

15h • $40,515 - $46,387

About The Position

At Ascentium Capital, a division of Regions Bank, the Non-Titling Documentation Specialist serves as the primary point of contact for sales associates, executives, credit, and customer service personnel on loan and lease documentation. The specialist also serves as a secondary contact for vendors and customers with documentation questions. The role prepares and processes customer loan/lease document packages and titling documents, manages documentation workflows, coordinates requirements needed to close and fund loans, and helps ensure accurate booking and document archiving. It also includes customer service, compliance, fraud and discrepancy detection, and meeting monthly volume and quality standards. The position is based at Ascentium Kingwood in Kingwood, Texas, and is full time. It requires tracking working time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High school diploma or GED.
• One year of experience in lease, loan, or mortgage documentation.
• Ability to apply a basic understanding of accounting principles, particularly as they relate to financial transactions.
• Ability to identify process-improvement opportunities through participation in problem-solving activities.
• Adaptability in managing and navigating evolving procedures and company policies.
• Outstanding proofreading skills.
• Basic understanding of the flow of title ownership.
• Strong ability to manage and resolve escalated issues effectively and professionally.
• Strong attention to detail and ability to identify inconsistencies or fraudulent indicators in documentation.

Nice To Haves

• Bachelor’s degree.
• Basic knowledge of banking regulations and compliance, especially relating to customer information and asset titling.
• Experience with account management software systems.

Responsibilities

• Prepare customer document packages and titling documents, ensuring accurate execution and completion within established guidelines and approval terms.
• Manage assigned documentation queues to ensure proper workflow.
• Maintain confidentiality and protect sensitive customer data in accordance with bank policies and privacy regulations.
• Provide customer service through calls, voicemail, and email; meet service level agreements and de-escalate situations when necessary.
• Obtain properly prepared sales quotes and invoices to ensure the correct vendors, payees, and referral sources are funded.
• Communicate effectively with management, credit associates, finance associates, and customers.
• Provide Sales and External Vendor Partners with itemized lists of documentation and credit contingencies needed to close and fund loans.
• Communicate with sales associates about document generation, terms and conditions, company procedures, and banking policies, including KYC and other regulatory requirements.
• Ensure compliance with applicable internal and external policies and regulations.
• Arrange loans in the internal all-in-one financial operating system for booking into the lease accounting system.
• Process and scan documents into the image archive system according to company policies and procedures.
• Identify fraud, discrepancies, and risks in customer and vendor documentation, collaborating with the Quality Control team when necessary.
• Meet monthly booked-volume goals and Quality Control review standards while maintaining high accuracy and compliance.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life insurance.
• Parental leave.
• Employee Assistance Program.
• Associate Volunteer Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED