Arena Operations Control Operator

Milwaukee Bucks. • Milwaukee, WI

2d • Onsite

About The Position

The Arena Operations Control Operator is responsible for the day-to-day physical security and protection of Fiserv Forum, its employees, guests, and property. The role controls building access, monitors and controls building systems, and uses surveillance systems to monitor the arena and its premises. The operator completes daily logs and prepares incident reports as needed.

The position involves guest and facility-user assistance, monitoring entry and exit activity, maintaining keys and radios, communicating building-system issues, assessing security and safety conditions, and responding to emergencies. Work hours vary according to departmental needs and may include nights, early mornings, weekends, and holidays. Most shifts occur on second and third shift.

Requirements

• Ability to speak, read, write, and understand English.
• Ability to observe safety procedures and safe working practices.
• Ability to adapt to changes in the work environment and identify and resolve problems in a timely manner.
• Ability to recognize and respond effectively in emergencies.
• Ability to make sound, independent judgments within established policies and procedures.
• Ability to read, understand, and process routine and complex written information.
• Ability to operate the VICTOR / C-CURE 9000 computer system and use a personal computer to access, retrieve, or input information using MS Word, Excel, and Outlook.
• Ability to maintain a commitment to the Company's goals and objectives.
• Ability to establish and maintain effective working relationships with supervisors, coworkers, and the public.
• Ability to communicate effectively, verbally and in writing, with supervisors, coworkers, and building tenants.
• Ability to work independently, show initiative, and perform tasks with limited supervision.
• Ability to maintain confidentiality.
• High school diploma or GED.
• Strong computer experience.
• Strong customer service and organizational skills.
• Ability to function in a multitask environment.
• Willingness to work a flexible schedule, including nights, early mornings, weekends, and holidays as needed.
• Excellent attendance and punctuality.
• Successful completion of a criminal background check is a condition of employment.

Nice To Haves

• CPR/First Aid certifications preferred.

Responsibilities

• Monitor and regulate pedestrian traffic at arena entrances and exits to maintain building security.
• Verify that personnel entering the complex are properly identified and credentialed.
• Greet guests, provide assistance and directions to arena services, answer questions, and issue visitor passes.
• Monitor employees, vendors, guests, and tenants entering and leaving the building and grounds.
• Issue keys and radios to facility users as required; charge radios and perform maintenance checks on radios and the CCTV server.
• Communicate building and building-system deficiencies or problems to Facility Operations, the General Manager, and department heads by email, telephone, or radio.
• Conduct shift and daily key and radio inventories and record losses or damage in the shift log.
• Answer telephone calls, take messages, answer questions, and provide information.
• Assess facility security and safety, including monitoring electronic fire and burglary systems for potentially hazardous situations.
• Monitor security cameras for noteworthy activity and record observations in the electronic logbook.
• Maintain a shift log of activities and events and write reports about incidents at the complex.
• Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
• Assist with building evacuations as needed.
• Attend departmental and company staff meetings and perform other related duties as required or requested.

Benefits

• Employee benefits plan focused on the mental and physical wellness of the team.
• Flexible work environment intended to support productivity in employees' work and home lives.
• Reasonable accommodations for individuals with disabilities during the application or interview process, while performing essential job functions, and in receiving other employment benefits and privileges.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED